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I did not opt-in to Atlassian's community. How do I opt-out?

Public name is required

I am required to use Jira boards through my employer. I do not want my information shown publicly. I did not opt-in to any use of my private information. How do I opt-out?

I do not want to be gamified with badges for doing work. I do not want anything publicly visible at all.

Accepted answers

All comments

Angélica Luz

Hi Keith,

Thanks for reaching out to Community!
I just would like to confirm before doing any changes, do you want to delete your community account?
There is no option for you to delete, so please let us know if this is what you need so we can do this for you.

Regards,
Angélica

Public name is required

Hi Angelica,

I'm sure you can understand that I am quite frustrated.

Before I can answer your question: I need to understand what the difference is between this Atlassian Community account and my Jira account.

I don't recall ever signing up for Atlassian Community. Is it the same account?

Thanks

MyCompanyPublicName

Hi Keith,

I believe you are using the Cloud JIRA version, which requires an Atlassian ID/account.

An Atlassian account/ID is their single sign-on solution to their suite of Atlassian products.

See: https://confluence.atlassian.com/cloud/atlassian-account-for-users-873871199.html

You can manage your privacy here: https://id.atlassian.com/manage-profile/privacy

Apologies if I seem to hi-jack this thread, but I also share some privacy concerns with Keith.

Although I've updated my full name to a different one, it doesn't seem to reflect on existing posts created by my account.

@Angélica Luz : What actions can I take to replace/scrub my name from existing posts without fully deleting the account?

MyCompanyPublicName

Please ignore my trouble, as it seems a simple login/logout is required for the change to be reflected accordingly.

Public name is required

Yes my company is using Atlassian's cloud product. Despite that, I absolutely did not and do not consent to making any of my information publicly available. That includes my name.

I feel effectively helpless.

Angélica Luz

If you are using the same Atlassian Account that you use on your instance, it will pull the information from id.atlassian.com, it means that you used the same account to log in on Community.

We can disable your community account, it won't affect your access to any other Atlassian product, then when you have a question about our products, you can create a new account with a personal email, so you can change your full name to an alias, for example.

May we remove your account from community?

Public name is required

Hi Angelica,

So you're telling me that Community automatically pulls private information (my first and last name, which is needed for my employer's satisfaction) and displays it without my consent?

Will removing my account from Community prevent me from getting help when I need it?

For example: for close to a year, Atlassian has refused to log itself in using my browser on my workstation which enforces strict content security policies which means that Atlassian's use of a half dozen domain names _just to log in_ breaks. I have to start a separate, dedicated, VM and remote into that to enforce proper site isolation. I can't even report that as an issue because the issue reporter is also broken in the same fashion.

I wonder how many other people are forced to enable insecure options in their workstation browser because they can't (or don't know how to) set up a dedicated virtual machine just to use Atlassian's products and Atlassian's own advice is to enable insecure features?

AS_qd2afa

It is 2021, and this is still an issue. Changing my "Display Name" but cant opt to "hide" or have any control over my personal information that is pulled through to Community from my Jira account, seems completly wrong.

The options for me are greyed out.

When will this be properly resolved? Users must have some ownership over their private information being made public.