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Source tree not starting in windows 10

unknown

Hi Attlasian,

My source tree did not start in my windows 10 local and so I troubleshooted by deleting the attlasian folder in the ......./Local/AppData directory,uninstalled sourcetree and then I tried installing the Sourcetree again but while installing the source tree icons visible for 10 seconds and the application does not start,I have tried multiple versions but could not start my sourcetree application

In my Source tree folder(Local\Atlassian\SourceTree) I am only having

analytics_gas_upload Folder and

sourctree.log file which is empty

Solutions are appreciated.

Accepted answers

Jasper Wijnhoven

For me SourceTree didn't start after an update. I looked into the %AppData/Local/SourceTree folder and tried running SourceTree.exe and Update.exe, and then again as admin. Every time it didn't work.

I saw I had two folders, app-3.4.9 and app-3.4.10. The second folder was empty. I deleted it, and suddenly SourceTree worked again. I think it was a faulty update, but I'm not sure.

Simon Hughes

For me, the fix was to

Navigate to C:\Users\UserName\AppData\Local\Atlassian
Under there, you will see SourceTree.exe_Url_RandomGuid
Delete all of those style folders so you are only left with one folder called SourceTree
Start SourceTree, and it will rebuild that settings file.

All comments

minnsey

Hi

Sourcetree, the application, installs in the to %localappdata%/Sourcetree folder, its configuration files go in %localappdata%/Atlassian/Sourcetree.

inside %localappdata%/Sourcetree there should be a Sourcetree.exe and a versioned folder like app-3.0.17.

The Sourcetree.exe is actually a wrapper to the real .exe which is app-3.0.17/Sourcetree.exe.

Can you try running each of the two Sourcetree.exe files?

If neither work can you provide any Event Viewer errors or probably more useful is anything in the %locaappdata%/Atlassian/Sourcetree/Sourcetree.log ?

unknown

@minnsey

None of this works and also my sourcetree.log file is empty

Actually what I did was before uninstalling, I deleted the atlassian folder in my %localappdata% and tried installing again.

Now while installing the source tree icon is visible for 10 seconds and does not start after that.

minnsey

Does the %localappdata%/Sourcetree folder exist?

unknown

Yes @minnsey

Jasper Wijnhoven

I saw I had two folders, app-3.4.9 and app-3.4.10. The second folder was empty. I deleted it, and suddenly SourceTree worked again. I think it was a faulty update, but I'm not sure.

jwingard88

Yeah, I did the same thing and then it worked. This isn't the first time I've had trouble on an update with this.

GMitzel

Exact same scenario and solution.

Christopher Belakhoua

Ran into same problem, proposed solution saved the day.

John Rix

In my case when encountering this error, I checked and realised I was a few patch releases behind current, even though I had not been prompted about any updates for a good while. Just download and installing the latest patch release got me back in action.

Simon Hughes

For me, the fix was to

Navigate to C:\Users\UserName\AppData\Local\Atlassian
Under there, you will see SourceTree.exe_Url_RandomGuid
Delete all of those style folders so you are only left with one folder called SourceTree
Start SourceTree, and it will rebuild that settings file.