Basic Parameters * Main problem: After install, intermittent communication with Bamboo web GUI over default port 8085 from a remote client. * Current blocking problem: Bamboo/logs is empty, preventing proper diagnosis and solution. * Bamboo 1.6 * Windows 10 Enterprise, 64bit (both server and testing client) * User (me): Distant past life experience with Linux configuration, rendered somewhat irrelevant by working with Windows (relative novice at file system and network configuration on windows platforms). First time experience trying to set up a CI system, after spending some time in the scary Jenkins side of town. Likes long walks through the woods and fine wine. * We installed Bamboo to evaluate it on it's own system and so far there have been a great number of what I believe are symptoms of Catalina configuration issues. It's almost impossible to diagnose and solve without logs, which so far are not being generated in the /logs location. Symptoms of the problem I'm trying to eventually solve: inconsistent communication through a web browser at port 8085 (the default) from a remote system, and even on localhost sometimes. Typically, manifest as timeouts. I can ping the port remotely through Windows PowerShell. Java exceptions and cryptic activity on the console (cryptic because I'm not, in truth, a server administrator, just a software engineer in a small group) We've spent almost the whole week just trying to get it to a stable state after install.

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Bamboo logs directory is empty, can't solve first time config issues

Dan Smith_q52eof

Basic Parameters

Main problem: After install, intermittent communication with Bamboo web GUI over default port 8085 from a remote client.
Current blocking problem: Bamboo/logs is empty, preventing proper diagnosis and solution.
Bamboo 1.6
Windows 10 Enterprise, 64bit (both server and testing client)
User (me): Distant past life experience with Linux configuration, rendered somewhat irrelevant by working with Windows (relative novice at file system and network configuration on windows platforms). First time experience trying to set up a CI system, after spending some time in the scary Jenkins side of town. Likes long walks through the woods and fine wine.
We installed Bamboo to evaluate it on it's own system and so far there have been a great number of what I believe are symptoms of Catalina configuration issues. It's almost impossible to diagnose and solve without logs, which so far are not being generated in the <Bamboo install dir>/logs location.

Symptoms of the problem I'm trying to eventually solve: inconsistent communication through a web browser at port 8085 (the default) from a remote system, and even on localhost sometimes. Typically, manifest as timeouts. I can ping the port remotely through Windows PowerShell. Java exceptions and cryptic activity on the console (cryptic because I'm not, in truth, a server administrator, just a software engineer in a small group)

We've spent almost the whole week just trying to get it to a stable state after install.

Accepted answers

Jeyanthan I

Hey Dan,

Nice formatting. First of all, I highly doubt Bamboo version you use can be 1.6 especially when you say that you're evaluating. The current version (as of writing this post) is 6.8.0.

Coming to the problem: You say that you have intermittent problem in accessing Bamboo UI from a remote machine. This, to me, sounded like a network issue initially. I was going to suggest you to run telnet to check if you can access the port.

telnet yoursite.com 8085

But when you said that it times out even when you access localhost, I assume the issue could be due to some resource crunch. What is the heap limit set in your JVM? You can find it in <bamboo-install>/bin/setenv.sh

I'm sure your <bamboo-home>/logs/atlassian-bamboo.log should hint you with some inputs (not <bamboo-install>).

As you say that you're evaluating our product, I encourage you to reach out to us (Bamboo support) via support.atlassian.com and one of us should be able to assist you.

Cheers, Jey

All comments

Jeyanthan I

Hey Dan,

Nice formatting. First of all, I highly doubt Bamboo version you use can be 1.6 especially when you say that you're evaluating. The current version (as of writing this post) is 6.8.0.

telnet yoursite.com 8085

I'm sure your <bamboo-home>/logs/atlassian-bamboo.log should hint you with some inputs (not <bamboo-install>).

As you say that you're evaluating our product, I encourage you to reach out to us (Bamboo support) via support.atlassian.com and one of us should be able to assist you.

Cheers, Jey

Dan Smith_q52eof

Thanks! I try to stay human.

That sounds like a great idea (contacting support) because it's pretty hard to troubleshoot when you have no logs to look at (see the blocking issue above).

Telnet does not connect, and I totally mixed the version number of Bamboo up with something else, but you're too smart for me and figured it out anyway.

Yes! I was just telling my coworker that it sounds like a resource is getting quickly choked out but no matter how many hammers I buy it's just not a nail (so I need help from someone in support who can show me how to investigate this).

Thanks again!

Dan Smith_q52eof

Question about the cache though: I haven't changed it... why would the installation package be shipped with a cache that's insufficient for just running the program for the first time?

Edit: Disregard. This might be more complicated than shipping with a number that fits all.

Dan Smith_q52eof

About the heap limit: I'm not entirely how to read that from the file. It's a bat file (not sh) because, presumably, I'm on windows, and it looks like that might be set as an argument to the batch file. I've seen on a lot of other support and community posts that people had to fool around with the JVM environment, but it's probably better if someone from support walks me though troubleshooting that so we can watch "live" what happens.

Edit: I *think* what I'm seeing are the env variables being subbed into the parameters in the batch file. I'll investigate that line. Thanks!

Edit, THE FINAL!: I think these are the values you're referring to:
set JVM_MINIMUM_MEMORY=512m
set JVM_MAXIMUM_MEMORY=1024m

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