Send email as comment to existing card using Apple/Mac mail

Question

I'm able to send an email to my board and have it create a new card successfully. However, if I want to send an email as a comment to an existing Trello card, it's not working. I use a Mac and am using the Apple/Mac mail app. I've gone into the card I want to add the email to, copied the "email for this card" in the "Share" section. I then forward the email I want to add as a comment to that card and...it doesn't work. It shows on the card, but all it shows is a bold title. The content isn't there.

Am I missing something or does this not work using Mac mail?

Nicole

Nicole Paul_qyryjf · Answer

Ok. I'll submit a ticket. The email doesn't have anything special in it and I've used this feature before on a PC using Outlook and it worked fine. Thanks.

Hannah Humbert - Simpla Workflows · Answer

Strange! It looks like the forwarded message isn't coming through, only the subject line. What does the email you want to forward contain? Maybe try forward a basic email that just has a few sentences of text? I'm not sure if I'll be able to help much more from this point onward, so it'd probably be worth submitting a ticket with Trello support.

Nicole Paul_qyryjf · Answer

I played with this a bit more and when I create an email from scratch, and use the email address for a card, the email shows up. But when I forward an email thread (which is what I would be more likely to do if wanting to save a conversation to a specific card) it doesn't work.

I used your email and the same card email I used when creating a new email to test and it just shows a bold title of the email.