The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
Unfortunately as a community user group we won't be able to answer specific billing queries. You will need to reach out to Trello using the contact link and selectingBilling: https://trello.com/contact
Sorry we can't help much more than that. I hope you get the issue resolved soon.
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