Not possible to change Atlassian's password or two step verification with Google ID login

Question

Hi,

I have found an issue that it's not possible to change Atlassian's password or add two step verification if user is logged in with a Google ID.

The Google ID blocks the password change, and the two-step verification requires entry of a passowrd, so both are not able to be added / changed.

Would it be possible to open a defect for the issue?

Thank you.

Sal_mqejn5 · Answer

Hi @Avi Wasserbach! If you're experiencing issues with your Atlassian account, please raise a ticket with us at https://support.atlassian.com/contact/#/. Our team will be happy to troubleshoot it with you. Thanks!