I will not get the mail with the authentification

Question

I will not get the mail with the authentification code although receiving the mails for password changes or more.

Alisson Sartor · Answer

It seems there is no two-factor authentication set up for your account. You might be seeing a prompt for a confirmation code that is sent to your email when you log in from a new device or after clearing your cache and cookies. Could you please check your inbox for an email from Atlassian? Additionally, I'll send you a password reset email to see if you receive it and can log in again.

Kristell Köhler · Answer

kristell.koehler@erzbistum-koeln.de

Alisson Sartor · Answer

Can you share the username of this second account? I want to see on the system if there's any error delivering the email.

Kind Regards