How can I recover my boards, which have all disppeared?

[Marta G]

I opened my Trello app on my ipad this morning and there is no content. App appears to be thinking, but no boards show up. See screenshot. Other tabs (e.g. Activity, Account) still have their content. The same thing is happening on my iPhone - no Boards in sight.

[Rishabh S · Accepted solution]

Hi,

Thanks for your post—sorry about the trouble!

Our engineering team is investigating the issue with degraded performance and working to restore Trello to normal operation as quickly as possible.

Regards,
The Atlassian Team

[Marta G]

Thanks! It looks like it’s fixed now. 

[Helyne]

Hi @Rishabh S, I’m having this same issue. Are you, or someone on your team able to help me??

Thank you!

[Helyne]

Hi @Marta G did you have to do anything?

@Rishabh S 

Thank you.

[Marta G]

I didn’t, no. It lasted a few hours, both on my ipad and my iphone. And just as they had all disappeared, they all appeared again, at first only on my phone, and a couple of hours later on my ipad.

[Helyne]

Thank you Marta! 

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@Rishabh S Would you or someone on your team be able to assist me with this? 
I’m unfortunately still unable to retrieve what I had saved.

thank you!

[Darrel Anthony · Accepted solution]

Lots of people have reported the same problem this morning. Looks like Trello is down at the moment.

[Viktoria · Accepted solution]

I have the same issue. Only One Board is available. The rest is archived and I cannot restore. 

What shall I do next? Thanks! 

[Marta G]

Oh, that looks different from the problem I had, Viktoria, as I could see none of my Boards at all, whether archived or not. You may need to investigate a bit more.

[Viktoria]

Yeah, think so too. Thanks you. Wishing you the best. 

[Marta G]

Thanks for the reassurance, Darrel. The issue seems to have been fixed.