Hello Trello Community,
I’m reaching out in the hope of finding a solution to a puzzling automation issue I’ve encountered, which is proving quite frustrating. I have set up an automation process involving the creation of Trello cards through the Zoho Marketplace app integration with Trello. Specifically, when a ticket is created in Zoho Desk, it automatically generates a card in my Trello board with a due date. The card creation works flawlessly, with the due date being accurately recognized and assigned in Trello just as if I had created the card manually within Trello itself. The automation I’ve established within Trello is supposed to transfer the card to the next list once its due date is reached. Following this transfer, an alert is supposed to be sent out via a Google Chat Power-Up. This sequence works perfectly for cards that I manually create directly in Trello. However, the snag occurs with cards created through the Zoho Desk integration. Despite these cards appearing identical in every aspect to those created directly in Trello, the automation does not trigger for them. The due date comes and goes, but the cards remain static, and no alert is sent out. This has left me rather desperate for a solution, as the automation's inconsistency undermines the workflow efficiency I aimed for with this setup. Has anyone else encountered a similar issue or could offer any insights or solutions to ensure that cards created via Zoho Desk are recognized by Trello's automations in the same way as manually created cards? Your assistance and advice would be greatly appreciated as I navigate this perplexing challenge. Thank you in advance for your help and support.
