Android Notifications Stopped Working

[David Greenman]

I used to get Trello notifications on my Samsung Galaxy S24, but realized I don't anymore. All the settings are correct, push notifications are enabled and power optimatization is disabled for the app. I've cleared the app data and logged in again and I'm definitely watching the cards with notifications on them. And again, I was getting these notifications, so I don't know what changed. Any help would be very much appreciated!

[Dave Liao]

@David Greenman - hi David!

Try uninstalling and re-installing the app, then logging back in?

(I'm not seeing any large scale Trello incidents, thankfully...)

[David Greenman]

Didn't work 🙁

[Dave Liao]

To be safe, step through these official troubleshooting steps, I know they've helped me before!

https://support.atlassian.com/trello/docs/notifications-are-not-working/

[David Greenman]

Nothing on there helped. It's the push notifications. Must be something on my phone, but it has the permissions it needs. 

---

[Dave Liao]

Whoops, sorry! Meant to share https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/ - but that article probably won't help (it's fairly basic). 😭

I see someone else had the same problem as you, but there was no solution on that page.

Have another Android device to test on?

[David Greenman]

Yes, I actually tried it on my pixel this morning and there's the same issue. Seems like there must be something between the trello app and Android that's not working