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Can message body be changed+saved for different Incident status?

nkolody

Is it possible to have save wording for each Incident status so it will populate when the status is changed so we do not have to update it manually?

I.e:

Invetigating - we are currently investigating this issue
Identified - we have identified the issue and working towards a fix

Accepted answers

All comments

Mubeen Mohammed_9zpbzq

Hello @nkolody

Thank you for contacting Atlassian Community for Statuspage product.

As I understand you would like to have templates created for each Incident Status so you can select it before posting the Incident update instead of manually writing it.

For this specific requirement, you can make use of the "Incident Template" created for different Incident Status (The instructions are outlined in the attached document). When updating the incident you can apply the template accordingly.

Please note that while creating the Incident templates please make sure to create generic Templates not assigned to any components so it will not have any issues while using it to post updates on your current incident.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer

Nico Sanchez_ll9tul

@Mubeen Mohammed I had the same question as the original person (@nkolody) and I'm not sure I follow your guidance.

The question is simple: From within a specific Incident Template, is there a way to change the Message Body that's dependent on the Incident Status.

In other words
Incident Template 1 would have if:
Status= Investigating then Message Body would show what was written in it "1 is being investigated..."
Status= Identified then Message Body would show what was written in it "1 has been identified..."
and so on.

Right now there is only one Message Body that can be saved/displayed irrespective of the Incident Status, which doesn't make sense and doesn't allow for the Message Body to properly updated alongside the Incident Status.

Is your response suggesting that a custom Template be created for both the Incident itself and also each of the statuses associated with that Incident? That seems overkill and operationally sub-optimal.

Thanks for your help!

nkolody

Thanks for your comment @Nico Sanchez you summed it up much better than I did!

Mubeen Mohammed_9zpbzq

Hello @Nico Sanchez

Your understanding is correct, using the Incident template for the initial incident response and creating a set of predefined templates for each incident status response is available with the current product design.

You can make use of the Incident template group option to create a set of different templates for each Incident status(Without adding any components or additional settings) can be used as a generic template for quick application.

For example,

> You can create a template for Incident creation that includes all the settings and component statuses predefined in the template.

> For further incident updates you can use the generic templates with different statuses (Identified, Monitoring, Resolved ) to save time with usual responses. Since you have not selected any specific settings or component status for the Generic templates you will have to select it when sending new updates(Only if applicable).

These are the available options that can be considered when you want to use predefined responses for different incident statuses.

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer

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