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Source Tree close immediately after open. sourcetree.log shows "Failed to list projects for user"

Chong Chiat Wong
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July 28, 2020

Im new to sourcetree. Just installed few weeks back and it was working normally, but now i cannot open it anymore. The sourcetree.log show message below : 

 

ERROR [2020-07-28 15:19:10,056] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list projects for user [chong.chiat.wong@ni.com]

 

Could it be related to personal access token? The token i created before is expired.

 

I tried to do a fresh installation follow this post but it is still the same.

1 answer

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0 votes
shahyads
February 2, 2021

0- make sure your atlasian account is working  

1- Uninstall Sourcetree
2- Remove/rename the following folders:
C:\Users\<usename>\AppData\Local\SourceTree
C:\Users\<usename>\AppData\Local\Atlassian
C:\Users\<usename>\AppData\Roaming\Atlassian 
3- Install Sourcetree (skip mercurial, connect to bitbucket)

inovedia_azam_khan
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 22, 2022

issue remain...........source tree crash

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