My SourceTree stopped working and I am getting different errors reinstalling SourceTree:

[Kamal Lemseffer]

Atlassian

JavaScript load error

We tried to load scripts but something went wrong.

Please make sure that your network settings allow you to download scripts from the following domain:

https://aid-frontend.prod.atl-paas.net/atlassian-id/front-end/5.0.495

Under someone else, we were able to install SourceTree but not under my login/email: kmlemseffer@ucdavis.edu

Also, I can not log in to https://bitbucket.org/. I tried to reset my password and got a message "Your account has been deactivated. Please contact BitBukect Support for assistance.

My email is kmlemseffer@ucdavis.edu

[Martin Runge]

Hi @Kamal Lemseffer

I would treat both symptoms as one problem. The Sourcetree sign-in window is just an embedded browser pointing at id.atlassian.com, so a deactivated Atlassian account can surface as that JavaScript load error instead of a clean message. That also explains why the install worked under a different account on the same machine.

Since your address is a ucdavis.edu one, the account is likely managed by your university, so an org admin would have to reactivate it under Atlassian Administration > Directory > Managed accounts. 

In the meantime, Sourcetree works without an Atlassian account. Skip the account step during setup and add your remotes manually using an app password or an SSH key.

This thread is quite old now, so did you get it resolved?

Cheers, Martin