Unable to install the software as I get this error when prompted to log in: Log in with Atlassian account Atlassian JavaScript load error We tried to load scripts but something went wrong. Please make sure that your network settings allow you to download scripts from the following domain: https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.1.3 Following the above link leads me to a webpage with AccessDenied Access Denied 9ACDDDD102127D48 DHYA0YJApXFs7jYVt33q55p9cyCMDACZzmZvM3z/5O+0JbnhZ8lnO3ubmzzj5RyqGG5MgrzodK8= Nothing unusual about my home network setup. I'm on Windows 7 64. Noticed these two people are also having this issue (posted 4h ago) https://stackoverflow.com/questions/47491152/javascript-load-error-while-installing-sourcetree-in-windows-7

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Javascript load error during Sourcetree Install

gode14

Unable to install the software as I get this error when prompted to log in:

Atlassian
JavaScript load error
We tried to load scripts but something went wrong.
Please make sure that your network settings allow you to download scripts from the following domain:
https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.1.3

Following the above link leads me to a webpage with

<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>9ACDDDD102127D48</RequestId><HostId>DHYA0YJApXFs7jYVt33q55p9cyCMDACZzmZvM3z/5O+0JbnhZ8lnO3ubmzzj5RyqGG5MgrzodK8=</HostId></Error>

Nothing unusual about my home network setup. I'm on Windows 7 64.

Noticed these two people are also having this issue (posted 4h ago) https://stackoverflow.com/questions/47491152/javascript-load-error-while-installing-sourcetree-in-windows-7

Accepted answers

All comments

bgannin

Hi Jon,

This is usually caused when id.atlassian.com is able to load but the scripts that make up the remainder of the page/app aren't, typically due to restrictive network settings. The can resolved by whitelisting per this article: https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

Brian Ganninger
Senior Mac Developer, Sourcetree

Francisco Mora Orozco

I have installed IE version 11 and works fine!!!. I have W7 x64.

yonsantiyon

Thanks for information, my Source Tree its work

GandolfJ

Thanks. It worked like a charm.

Akshay Bhatt

Hello,

I have faced the same problem on Windows 64bit. Is there any solution?

zaheer babar

Hello,

I have faced the same problem on Windows 7 64bit. Is there any solution?

bhattaxay

No I still stuck. The atlassian support also don't provide any solution on this.

Ladi Harish

Please check is any ad blockers are running. If any please disable.

Ladi Harish

Please check is any ad blockers are running. If any please disable.

Jakub Talarczyk

Yup, had this problem too. Disabling the adblock helped.

Valenzuela_va

Turn off de Firewall from control panel

pk techie

i am also facing the same prblm, when i tried to login it shows error like in below.

We tried to load scripts but something went wrong.

Please make sure that your network settings allow you to download scripts from the following domain:

plz if anyone knows how to get rid of this prblm suggest me the solution.

i spent almost 5 days, thx in advance.

MacroWu

Hello,

I still face the same problem even after stopping the ad-blocker and firewall, needs help, thanks.:)

pk techie

Hello, you do one thing install IE(internet expl version 8-11). your prblm will find solution automatically.

Vishal Tripathi_bgq1v7

I had the same problem after clearing the cache of my Google Chrome. Then whenever I tried to Login the JIRA using my office network I was facing the issue. Then I connected my Laptop with my phone's internet using Hotspot. After that JIRA is working fine for me even in my office network

Orhan Veli Esen

Same here.

sanchi girotra

Issue got fixed by connecting to another network.

Ephraim Legodi

Good day all,

Please assist. Im using the new update MS Edge and im getting the error below, can it be fixed as well or Atlasian site strictly supports chrome?