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Can't install SourceTree due to login problems

mi_volodin

I've read various topics on that problem here and already performed all proposed solutions to no success.

The problem is when I'm installing sourcetree it asks me to login to my account. This action fails in IE (I have 11.0.7).

When I try to access id.atlassian.com with IE it also fails after the login is accepted. Devtools shows the problem in the `require` object.

Specifically:

SCRIPT5009: 'require' is undefined

File: require-config.js, Line: 1, Column: 1

In two callbacks (one to some cdn service and the second is callback?email=...&state=... which I think is supposed to perform login itself.

Of course, everything works fine in anything but IE.

How to install SourceTree in that case?

Accepted answers

minnsey

Please see https://jira.atlassian.com/browse/SRCTREEWIN-7244

The login process relies on IE, as this underpins the WF webview.

Workaround

At a minimum IE needs to be configured as follows:

Cog/Internet options/Security settings need to be enabled

Misc/Access data sources across domains
Misc/Allow META-REFRESH
Scripting/Active Scripting

The browser mode set to 10
The document mode set to 10

These can be set using the F12 developer tools.

Those are the settings that matter. It should also be able to set them indirectly by:

making sure https://id.atlassian.com is NOT set to be rendered in Compatibility Mode
Set Cog/Internet options/Security to Medium-High

jlambvo

Ooookay, after hours wasted on this nonsense I am uninstalling and never looking back. Thanks Atlassian.

All comments

minnsey

Please see https://jira.atlassian.com/browse/SRCTREEWIN-7244

The login process relies on IE, as this underpins the WF webview.

Workaround

At a minimum IE needs to be configured as follows:

Cog/Internet options/Security settings need to be enabled

Misc/Access data sources across domains
Misc/Allow META-REFRESH
Scripting/Active Scripting

The browser mode set to 10
The document mode set to 10

These can be set using the F12 developer tools.

Those are the settings that matter. It should also be able to set them indirectly by:

making sure https://id.atlassian.com is NOT set to be rendered in Compatibility Mode
Set Cog/Internet options/Security to Medium-High

mi_volodin

Yes, that worked.

Several important notes:

1. Restart IE after changing Misc and Scripting behaviour

2. The login with Google won't work in that case. But atlassian ID finally worked.

mi_volodin

And in my case setup failed (suspended after OAuth setup step). So I did not even saw other options in installer. But somehow the application works now

Konstantin Konopko

What a hell are you doing, guys?! Please just forget about IE.

Still can't login while install process.

Peter Wake

The answer to work around proxy completely is here:

StackOverflow question 36467893 - sourcetree-installation-atlassian-login-stuck

It involves populating an accounts.json file and adding a blank passwd.txt file to %APPDATA%\..\Local\Atlassian\SourceTree at the point the installer blocks on the login popup, Re-run the installer and skips the login entirely.

Pratibha Sharma

This is such a shit..Wasted my 2 hours and still didn't find this working is totally disgusting. Did not expected this from such a big platform software.

Had to make so many changes just to install a software and now I am just unable to complete the setup as in the browser issues, disgusting!

Adam Solomon_4qkcbq

Wow...Having the same issue!!! You would think a big company like this test their crap!!! what a shame

js_ta19uc

my logon isssue has noting to do w/ the browser.. i'm just using the SourceTreeSetup-2.5.5.exe windows program.

the installer asks for root url and username at the register account step

and i have no idea what they are supposed to be

i tried

https://[username]@bitbucket.org/[username]/[repositoryName]/

https://[username]@bitbucket.org/[username]/

https://[username]@bitbucket.org/

https://bitbucket.org/[username]/[repositoryName]/

https://bitbucket.org/[username]/

---

we use all the other atlassian products and this is typical of the quality of everything from that co

minnsey

Js

I think you are trying to use the option to register against a Bitbucket Server installation, if you don't use Bitbucket Server you need to use the Atlassian account option.

js_ta19uc

yes, i think thats correct.

i moved onto gitKraken then smartGit and found that product to be best.

were on github and full atlassian suite for work, tried bitbucket but settled on gitLab

sorry, not a big fan of anything created by atlassian.. the ui is confusing and limited.. ya'll need to stop designing apps using ux paradigms invented for the limited screens of phones

mjsudol

First problem Atlassian, you assume that users have the ability to edit any of the IE settings, in an enterprise network these are controlled by IT.

Second problem is you are asking users to license a software through an account and login, which you are putting out there for free. GitHub Desktop allows that as "optional". You should allow installation without a login, if you want to pester users about getting a license after install, by all means, but you are blocking initial installation and trial usage by requiring an account first.

You've created these artificial barriers to adoption of your product. Previous versions of SourceTree before the switch to the Windows Browser Platform, was such a superior Git GUI in my mind, it lead me and my company to start using paid Atlassian products. If my first interaction with an Atlassian product were to be the current iteration of SourceTree I don't think I'd ever have considered Jira and Confluence.

Martijn van Deel_qixyy5

I can login to Bitbucket, but when i`m installing Sourcetree, my credentials cannot be validated.

Martijn van Deel_qixyy5

This worked for me: https://stackoverflow.com/questions/36467893/sourcetree-installation-atlassian-login-stuck/46669458?noredirect=1#comment82510007_46669458

ensono-markanthony

What worked for me was:

Tools > Options > Authentication

Select account with OAuth

Edit > Remove

Add > Select BASIC auth

Submit

Close/Reopen SourceTree - no more prompts.

aiescm

Atlassian has tied sourcetree to IE. Incredibly bad idea. Pathetic design decision. Bad policy Atlassian!!!! I think I will start using another git client on windows.

john carter_l9r304

There is an issue with my computer I can't able to log in and due to this, I am also not able to install source tree on my Personal Computer. There is always shows an error that Id and password are Wrong. I also updated the applications of my computer device but the problem persists and I was a Windows 7 32-bit operating system, Any solution? If you are a Microsoft Office user want any information about MS Office and query for solution go to the Microsoft Office Support. By following this I get a quick solution and response for my office 2007. this helps me, you can also try it.

Alison Lau

Hi, still having problems!!

Have IE11 and done:

Misc/Access data sources across domains
Misc/Allow META-REFRESH
Scripting/Active Scripting

However, it's still not working and showing after trying to login into Atlassian account:

Oops, you've made a malformed request.

Often, clearing your browsers cache and restarting your browser will solve this problem.
If that doesn't work, please contact support.

How do I resolve this?!

andrea-ercolino_at_expertus-es

Easiest workaround, thanks!

minnsey

Hi
We are in the process of rolling out v3.0 of Sourcetree. This replaces registration via Atlassian account, tied to Internet Explorer, with registration via Bitbucket.org which makes use of your default OS browser.

You can download an installer from: http://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.0.6.exe

jlambvo

Ooookay, after hours wasted on this nonsense I am uninstalling and never looking back. Thanks Atlassian.

Paul_Schroeder

Wow, wow, wow...I cannot believe this is still an issue almost 3 years later! I'm using an Amazon Workspaces image and version SourceTreeSetup-3.3.8.exe.

I tried switching my default browser to IE, it says my authentication is successful and that I can close the window, but it never gives me the option of getting past the registration step! What a waste of time...moving on.

VLE_69xkbo

this is absolutely insane, that people can't install app after 2 hours of tries.

@minnsey Could you have a look at SourceTreeSetup-3.3.8.exe, please?

OAuth authorization was successful in all browsers.

minnsey

Hi

I'm afraid I no longer work on the Sourcetree project. Are you experiencing problems using IE to complete the installation process?

VLE_69xkbo

Hi, @minnsey

Sorry that taged you...In that case I probably shouldn't ask your help, but I do not know whow can help to solve that issue.

Yes, I have a trouble during installation process at "Login" step for bitbucket account...

It does not allow me to proceed with installation even if my logon was successful. (checked at IE, Edge, Chrome)

Thanks in advance

minnsey

No problem.

I can flag it up to the internal team.

Can you describe what does/doesn't happen as you go through the login flow?

Thanks

unknown

This authentication process is such a retarded stupidity!

peter gallerani

We use MFA, this helped me get around it...
https://www.codetd.com/en/article/9036212

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