Not ablet to get response

[Jitesh Revankar]

I have been using for a while now, but recently i am facing this issue of network error for every request i make, and is almost making it impossible to work and get the responses from ROVO

[Ugnius Aušra]

Hello @Jitesh Revankar 

I’ve been using Rovo for several months now, and recently it’s been showing some unusual behavior. To better understand your issue and help you troubleshoot, could you please clarify the following:

• Are you currently using a single Rovo agent, or multiple agents?
• When you first started using the Rovo agent, was it running successfully?
• What is the expected outcome from the Rovo agent? What result should it return?

Best Regards,

Ugnius

[Jitesh Revankar]

Are you currently using a single Rovo agent, or multiple agents? 
-- We have multiple agents created, and mostly we use the default agent for any resource or info we need
When you first started using the Rovo agent, was it running successfully?
-- Yes it was working amazing, from last 4-5 days facing this network issues
What is the expected outcome from the Rovo agent? What result should it return?
-- The Rovo agent should read through the tickets , summarise and help us with the overview of ticket and also in few cases we use it to summarise about the ticket and also read through any confluence document which talks about that ticket and provide us with test cases too. Almost like a version control to update out confluence documents too when new changes are there

[Ugnius Aušra]

So, to clarify: are we using Rovo Chat and selecting an agent that is designed to read the work item’s summary and description?

Or does this agent operate at the project level and get triggered through automation rules?