Opsgenie - adding comments to JIRA tickets

Question

Hi,

I guess it is possible to trigger an Opsgenie call when a P1 issue is created in SD, however would it be possible to push an update as a comment/or changing a field (e.g. assignee or custom field) back to JIRA stating the name of the on-call person and when a specific person has acknowledged the case?

Thanks!

Oliver Moore_1an5r0 · Answer

Do you find it a problem that the OpsGenie comments are customer facing rather than internal?

Firas Amer · Answer

@edgar.polancogomez ,
This is the setting I have (you can find this only by the advanced settings), it pushes a comment when the alert acknowledged and then using Automation for JIRA (now also part of Atlassian....) I change the status. when the alert is closed it pushes another comment and it moves to resolved....I guess you can also add additional text to the description, and based on that change fields in Jira.

Hope it helps.

Regards,

Judit

edgar.polancogomez · Answer

hey @Firas Amer ,

Were you able to figure out how to do that?

We use Jira Cloud too, but I haven't figured out a way to change other fields when creating the jira ticket from an OpsGenie alert. I cant even find a way to put the OpsGenie alert URL in the Jira description.

It would be interesting to know if you did it with just configuration or if you had to do it "manually" with a webhook or something.

Thanks!