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Deleting a Alert triggers an notification

Tonny Petersen March 26, 2025

Hi.

Does anyone know why a deletion of an alert triggers a notification.? 
I can't seem to find anywhere, that I can specify that its only on ACK and closed it should trigger

1 answer

1 vote
Egor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 27, 2025

Hey Tonny, 
Thanks for reaching out to Atlassian Community. 

I can confirm that by default, Opsgenie does not send notifications when an alert is deleted.

Best Regards,
Egor

Tonny Petersen March 27, 2025

Thanks Egor for the reply.

That is also what I have been able to see in the documentaion.
But I do see that when i delete an Alert. Notficications are sent toward our ticking system.

But im not able to figure out why. As even the trigger we have sat up. Include deletion.

Egor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 27, 2025

Hey Tonny,
Would you be able to share a screenshot of the notification to your ticketing system? Could you please provide more details of what is the integration? 

Best Regards,
Egor

Like • Steffen Opel _Utoolity_ likes this
Tonny Petersen April 9, 2025

I will find the infomation and post it here.

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