asking for a refund

[Dr. Natalia Tilton]

Hi Loom Support Team,

I hope you’re doing well.

I recently noticed that my Loom subscription was automatically renewed, which I unfortunately didn’t realise at the time. I also noticed that I haven’t been using Loom during this renewed month.

I wanted to kindly ask whether it might be possible to issue a refund for August 2025 as a gesture of goodwill. I really appreciate Loom as a tool and would be happy to continue using it in the future—now knowing clearly how the renewal works.

Thank you very much for your time and understanding.

Best regards,
Natalia

[Kris Klima _K15t_]

Hello @Dr_ Natalia Tilton 

Reach out the Atlassian Billing Support team - https://www.atlassian.com/company/contact/purchasing-licensing#/

The very same thing happened to me on my private site and they sorted it out for me quickly.

This is a community support forum so we can't access your account, but people at the link I shared certainly can. Just ensure you're logged in with your Atlassian account - this will ensure that most of the details will be accessible immediately.

[Dr. Natalia Tilton]

thank you so much!!!