I can't log into Loom anymore

[Holly Partridge]

Hi, 

I've always logged into Loom with Google but now I get an incorrect login error message and I can't change my password as the email doesn't come through. 

I've updated browser, reset cache etc. But I read you need to log in with the same email as Atlassian and mine aren't the same. Can you help at all? 

Thanks!

[Brittany Soinski]

Here's a workaround to get in touch with Loom support if you're not able to open a ticket (which requires logging in):

1. Visit our support page: https://www.atlassian.com/company/contact
2. In the link, select "Pricing, billing and licensing"
3. Continue without logging in
4. Enter your email
5. In "how can we help you" select "other"
6. Skip the URL etc
7. Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.

[Jack Brickey]

Hi @Holly Partridge , I think Loom login merged with your Atlassian login. At least it did for me about one month back.