Can't verify new email

Question

Hey! I cannot change the email.

I receive this letter on my current email:

Hi Anastasiia Babicheva,

We’ve noticed you’ve recently changed the email for your Atlassian account. To confirm the change, please check nastya@temy.co to verify this address and complete updating your account.

But any verification email on nastya@temy.co. Tried yesterday and tried 3 times today, no luck.

Could you help me with this?

Andy Heinzer · Answer

@Anastasiia Babicheva I found a blocked entry for your address

550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp2022-03-24T14:33:41+00:00

I have removed this suppression entry from our side.

In the future, you can post here to community, but as Henri recommended, it might be faster to seek help from our support portal in https://support.atlassian.com/contact/

Cheers,

Andy

Henri Seymour {Easy Agile} · Answer

Hi Anastasiia,

You may have to reach out to Atlassian to resolve this. You can open a support request with them here: https://support.atlassian.com/contact/#/

I hope they're able to resolve this for you.

Henri