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Hi all! I read news that Atlassian suggests to move Opsgenie to JSM, but i don't understand if its a must process which they will actually deprecate Opstein after or its just an option?
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Hi, I have experienced that Jira doesn't create a separate ticket when technically it should've. Our co-worker sent a ticket to our team with different but similar topics and they all combined into...
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Hey Atlassian Community, our data residency pin to Germany was successful but I noticed that under "Show Details" it lists two servers/locations: AWS-Region in Frankfurt and USA region North Virgini...
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Hi, I have a case where I need to kick off a complex workflow involving several departments when a ticket is submitted to my Jira Service Management Portal (JSM). I attempted to create clones ...
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My company has a major event coming up, and I want to create a central hub for all event deliverables to be stored and accessed. Does anyone have a good template for doing this?
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I'd like to get historical data view for tickets per client. Our JIRA project was setup with custom fields where we put in the client name. However, there are 2 separate custom fields wecreated with ...
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Hello, I would like to create a custom field with type 'Select List (single choice)' where the agent that picks the value of the field when editing the issue, can either pick a value from the list o...
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Hi Can we Create a generic login e.g., ABC (assume company name) for ticket creation in Jira, and emails and notifications sent to the creator of Tickets e.g. john@abc.com, allen@abc.com Th...
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We’ve all been in meetings that feel like a drag. A lack of structure can confuse the participants and prevent work from moving forward. Don’t let bad meetings lead to more meetings. Try running th...
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We have projects in JSM for different departmsnts; HR, IT, Finance etc. We have recently implemented a process in the HR project that creates tickets in other departments and links them. Howev...
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Suddenly all attachments stopped working in Jira.
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Hi. We are trying to use JIRA & Confluence Cloud in our company. And we are setting up network policies based on domain name and IP whitelists. I checked the list of IP addresses and d...
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Hi, everyone! Freelance writer for Clockwise here! (I hear many Atlassians love Clockwise - I love to hear it.) Between work demands, family commitments, and holiday plans, the end of t...
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It's Thursday! This post is a short term #TBT. Just over a week ago, the registration for Atlassian's biggest event for the year opened up. It's Team '24! I have registered. Soooo, have...
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today API https://myurl/rest/servicedeskapi/servicedesk/3/knowledgebase/article?query={content} not work for me "statusCode": 400,  ...