Hey Janane,
Thanks for reaching out to Atlassian Community.
Step 1: Verify Your JSM License
Ensure that your Jira Service Management (JSM) plan includes Opsgenie. Certain JSM plans (e.g., Premium and Enterprise) include Opsgenie functionalities at no additional cost. If you are on a plan that includes Opsgenie, you should be able to use its features without seeing additional charges.
Step 2: Access Opsgenie through Jira
1. Log in to your Jira Service Management account.
2. Navigate to Opsgenie:
•Go to the Projects menu and select your service project.
•In the left sidebar, find and click on Opsgenie. This should direct you to the Opsgenie configuration page within your JSM project.
Please let me know if it works for you.
Best Regards,
Egor
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