How do we use linked issues to block parent issues across projects

[Bernard O'Flynn]

We have a Service Desk project in JIRA that users use to log issues. Some of those issues end up being bugs/new features that are then created in our System projects in JIRA. We create them as a linked issue linking back to the Service Desk issue. There may be more than one bug/new feature and there may be more than one System involved. So on Service Desk issue could be linked to 1 or more System projects, each one have 1 or more bugs/new feature issues.

What we'd like is for that System project bug/new feature to block the ability to resolve and close the Service Desk issue that is linked to it. And we'd like to copy the time out of the bug/new feature into the parent linked issue without overwriting the time that was logged investigating the service desk issue before creating the bug.

How do we do this?

[Jobin Kuruvilla [Adaptavist]]

There are two aspects to it.

1. The blocking of issues based on linked issue status can be done by a workflow validator.
2. Copying the time across also needs a plugin but which module type to be used depends on when you need the value to be copied across. For example, if you want the value to be copied across on a workflow transition, you can do it as a post function. In some other case, it can be done in a listener!