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- Tag: time-to-resolution
Tag: "time-to-resolution"
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Customer support and customer service are frequently used interchangeably in customer interactions. However, they have different functions and distinct impacts on the overall customer experience. In ...
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Customer satisfaction indicates how pleased your clients are with your product or service. For numerous businesses, it's the defining line between thriving and failing—so, no big deal, right? ...
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Time metrics measure time in project management, product development, and customer service. There are many of them. Each metric is essential for improving processes, enhancing customer service, gaini...
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The previous article discussed the factors influencing the Time to Resolution metric and how they can be interpreted. Now, we would like to delve into the question of how to reduce this metric. Or,...
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Hi all, I'm Jira Server System Admin. Actually, I want to find to SM projects had not set SLA. Or I want to search all Service Desk issues, if Time To Resolution field is EMPTY. How can I do? Th...
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Dear all I am trying to set up a automatization in cloud, so that certain tickets are the due date field updated with the Time to resolution minus one business day. Example, we have a Time to resol...
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Hello Good people, Below are the scenarios I am trying to make filters for: Show issues where 'Time to first response' SLA were met Show issues where 'Time to first response' SLA were not met...
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Description : When ever the bug ticket gets created, we wanted to check average response time (First comment) for external usage. Can someone help with the JQL query or any other source to get this d...
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This might be a bit of an obvious question but I just wanted to confirm I've set up a report correctly. I have a Time to Resolution report with 3 series: All tickets 24HR (Critical / Major ...
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I have a bug board and i would like to calculate for each issue: (Resolved issue time) - (created issue time) = XX d YY h ZZ s I would like to apply this solution retroactively. Can someone gui...
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I have created a custom calendar for just the weekend issue management (Friday, Saturday, Sunday). Does that affect the startOfWeek(), endOfWeek() functions? How so? And how d...
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Hi! I'm using Google Sheet integration to export raw data and integrate with our BI (Data Studio). I have a problem with two fields of service desk: time to first response time to resolution B...
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The last year brought about massive changes in how businesses operate their ITSM models. Organizations are compelled to embrace modern technologies and build processes for a larger scale and scope. L...
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Dear community, I have two service desk report gadgets in the same dashboard, both are built on two different service desk projects with same key figure time to resolution average. However, one of ...
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- jira
- jira-cloud
- time-to-resolution
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In a project I work in, we have saturday and sunday off. But it seems the resolution time graph counts the weekend's also. This affects our SLA. How can i prevent it so that it counts only weekdays a...
- Jira
- Question
- dashboard
- graph
- jira-core
- resolution
- time-to-resolution
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I want to create Resolution Time Report for closed tickets. I've tried to do this a few ways. 1st, I created a filter for all closed tickets for a particular issue type. Then I tried t...
- Jira
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- jira
- report
- time-to-resolution
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Hello all Is there a way to activate the "Time to resolution"-function on individual tasks in a Kanban board? I would like to track the actual time spend, as an alternative to the Time Tracking-func...
428 views 1 0 Deleted user June 29, 2017- Jira
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- jira
- kanban
- time-to-resolution
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I managed to figure out how to get the Resolution Time (ResolutionDate - Created) thanks to the wonderful community! However, I'm having challenges putting this in JIRA Reports such as Pie Char...
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when I run a query w/ the Time to resoultion column displayed I observe that some issues have blank in the column. However, if i open the issue in in issue view the SLA time exists. Anyone else expe...
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Hi, Would it possible to configure units of time in the Resolution Time Report? Resolution time is shown in days and I would like to have it in hours. Thanks in advance. Regards.
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