Ever felt like this meme perfectly captures your relationship with BI Reporting? Don't worry, you're not alone! But fear not, because in this article, we're going to turn that fear into...
As a project manager, you not only want to be up-to-date on open projects, you also have an obligation to all stakeholders to provide regular updates. Therefore, creating a project status report fall...
Teamwork makes everything easier, also with Jira. In the software, teams ensure that all information on a project can be stored and processed in a single source of truth. Teams create perfect working...
Do you know which tickets are currently in progress? Who are they assigned to, and how long have these tickets been open? Can you guarantee that no escalated requests are older than, for example, two...
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
Report Builder report “Service Management: Key metrics” In order to measure progress, increase productivity and communicate with customers, Service management teams and leaders need to know som...
Report Builder report "Key metrics for activity" When working in a Service Management support team, you as a member or a team lead will need to know about the most important key metrics. This entail...
„Lead Time“ report in Report Builder When team members are working on multiple projects, stories and tickets, it is important to track how long a workflow took from start to finish. This will help p...
"Created vs. Resolved" Report in Report Builder When working in a big project team, it is important to analyze what the workload has been looking like and if the roadmap has been followed. In o...
"First Response Time" Report in Report Builder Whether you are working in a support or help desk team: crucial for your success and customer satisfaction is your quick reaction to problems. In ...
Report Builder: What it is & what it does All organizations which are working with Jira have some reporting needs. With different reports you can improve project management, team performanc...
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