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Community resources
Community resources
- Community
- Tag: notification
Tag: "notification"
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Hello community, I’m trying to include the SLA duration in an Automation email template in Jira Service Management, but the smart value always renders empty. Here’s my current template: Dear custo...
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...appens By default, Jira’s notification schemes are… generous. Let’s just say everyone gets pinged for everything. Teams add watchers or “@mention” half the org just to be safe. Most u...
- Jira Cloud Admins
- Article
- jira-cloud
- notification
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Hi! I started a project without the automation that changes the ticket status from "Waiting for support" to "Waiting for customer", so I created my own, and it works great. Unfortunately, every...
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A few Jira Agents have complained that all of their email notifications are delayed and arriving all at once. Did something change recently?
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I am watcher to repository and I am subscribed to receive email notifications on "commits". I expect there will be email notification about any commit performed by any user. but I do not r...
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...bsp; Upon moving to cloud users have reached out that when they are added as an admin, they now get a notification saying "You have been invited to xxxx project". Which worries them because they think i...
- Jira
- Question
- cloud
- jira
- jira-cloud
- notification
- scheme
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Dear Team, With our current system setup, when we add a customer organization to the organization field of a ticket, customers receive only the initial notification by default. To receive further u...
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For few projects in JIRA Project Management Software, the issue creation notification is not sent/not received by users even though the notification scheme is set correctly. The update notification...
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I am trying to send mails via Azure as lined out here. I can successfully send mails manually via cURL and via python's sendmail. The email-notify pipe (v.0.13.2) however fails, as it seems like th...
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Hi, We're using Jira Service Management Cloud, and we have several email notifications set up via Automation for a compliance process. The emails work fine, but the sender name appears as "Jira A...
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Hi, Has anyone successfully created team notification policies via the Opsgenie API? I tried following the documentation here: https://docs.opsgenie.com/docs/alert-and-notification-p...
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We’re excited to announce the launch of on-call schedule notifications in the Jira Service Management ChatOps Slack app! Tired of asking, “Who’s on call right now?” Now, with real-time on-call s...
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Hi there, Where: Outlook What: Jira e-mail notifications I noticed in mid-June a change in the information I can view in my e-mail notifications from any update in a Jira ticket. In the past, i...
- Jira
- Question
- cloud
- comment
- jira
- jira-cloud
- +5 more tags...
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...econds, not hours. This is what we built: smarter triage notifications in Queues for Jira & JSM. How it works Visual highlighting: New tickets in a queue are auto-marked with color s...
- App Central
- Article
- notification
- queues
- triage
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Situation: I am working on a workflow with two consecutive approval statuses A and B. I have activated the email notification “approval required” under Customer Notifications. When the ticket c...
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A recent update removed all our custom details from email notifications. It looks like the new ones are just change reports - with a layout that doesn't even make that clear. We had designed a l...
- Jira
- Question
- customizations
- jira
- notification
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I want to know if we can customize the internal notification messages from a project. I cannot find information about it
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...ays. Agents ping customers for info that should be there. And the worst part? Notifications — the very thing that should keep everyone aligned — are either ignored, irrelevant, or out of control....
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Hi All, I am trying to find out a way for getting notifications about normal maintenance window or just maintenance window for informing management. I just only know jira notify you/admins if they n...
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Hi, I think my email address is on suppression list because I dont get any notification in jira. how can I remove my email from the suppression list? Thank you!
- Jira
- Question
- atlassian-support
- cloud
- jira
- jira-cloud
- +1 more tag...
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In the fast-evolving Atlassian ecosystem, Jira users—from admins and ITSM teams to compliance officers—are constantly searching for smarter, low-code ways to manage assets, secure data, enhance notification...
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...owever, if someone from our side comments or changes the status, only the ticket creator receives a notification. Could you please help me figure out what additional settings might be needed so that the s...
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...esigned to boost your JSM instance without bloating it. 1️⃣ Customer Portal Notifications for Jira 📦 Improve customer experience with real-time status updates Support tickets can go dark for c...
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Hi, I have the following problem: a user writes meeting notes (maybe also with transcripted recording) he mentiones the participants (maybe also external users who are not in the company. T...
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When a ticket is assigned to a user, send a email like below. If the ticket got unassigned also this should work. Can anyone help me fill the "?" with smartvalues? I have tried multiple values, none ...
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