Community Announcements have moved! To stay up to date, please join the new Community Announcements group today. Learn more
×Have more fun with Kudos
- Collect badges and make progress
- Participate in fun challenges
- Climb up the leaderboard
- Gift Kudos to your peers
Community resources
Community resources
Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
-
In JSM > Project Settings> Channels & serf service - after selecting Try now, and + on Confluence, I'm receiving a message "No other confluence sites are available in your organization". ...
-
👋 Hi everyone, I’m Elena from Communardo Products. When I talk to teams about their experience with Confluence, one topic keeps coming up again and again: data. We all know Confluence is where c...
-
Hi everyone, 👋 I’m Elena from Communardo Products. Confluence is a flexible platform that teams use in many different ways, whether it’s documenting meetings, managing product information, track...
- App Central
- Discussion
- confluence
- knowledge-base
- team-collaboration
-
-
So, after thinking this would not be possible, I bumped into this support article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-pr...
-
A large organisation, maybe a bank, a hospital, a tech company, where the knowledge base is the beating heart of how work gets done. Policies, procedures, best practices - all living inside Confluenc...
-
Hi, I would like to upload some PDF files to the build-in Knowledge base in JSM Cloud. Are these PDF files indexed so my users can also search trough them when they are creating a Work Item for the ...
-
Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
-
Hey everyone! 👋 We just dropped a new guide that tackles something I know many of you are dealing with: teams drowning in docs, Slack messages, and training materials that nobody uses. "Inf...
-
Hi everyone, We're looking to connect a Confluence space to our Jira Service Management (JSM) knowledge base and have a few questions. What is the best practice for setting this up? We want to ensu...
-
Hello everyone, I have been using databases with my team for about 2 years now. I am curious to explore more use-cases out there. I will start with what is probably my most complex one: I made a&...
-
Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
-
Hi, I would like to connect my JSM project to Confluence. I cannot find this option under the corresponding item in the project settings. Instead, I am shown advertisements that I cannot cli...
-
Hello, I have created a JSM Project (company-based) and am trying to add a Confluence knowledge base to it so that I could display some documents on my Portal. However, when I go to the `Knowledge b...
-
How to send reminders to page owner so that they can update the content (without Confluence Premium)
Goal: have up-to-date documentation in Confluence What: As a space admin, I would like to send automatic reminders to the page owners if there is no page update in the last x months. I alread...
-
As global teams scale, the demand for multilingual documentation within platforms like Confluence grows. However, managing translations across different languages often becomes a challenge, especiall...
-
We’re thrilled to unveil Macros for Confluence - a powerful, standalone app now available on the Atlassian Marketplace. Once a part of Capable’s integrated toolkit, these macros are now accessib...
-
Hi Atlassian Community! Our team at DONOS, an Atlassian Solutions Partner, is on a mission to level up our internal knowledge sharing and client demos. We're building a centralized knowledge base i...
-
Hello, I have a confluence space which has our complete product documentation well structured into folder, pages and sub-pages. After linking the space to JSM, the result was not what I expected. ...
-
Confluence shines when it comes to drafting content, sharing ideas, and collaborating on projects. However, when it’s time to deliver that content - whether to a public-facing site or an internal d...
-
Hello all, Still kind of new with creating JIRA automations. I've currently run into an issue with one that is supposed to retrieve the top three recommended knowledge base articles for an iss...
- Atlassian Automation
- Question
- automation
- knowledge-base
-
-
Hi, I have created a Knowledge Base page, but I cannot get the contents to show in the side panel under the Contents dropdown, however they show in when I click All content, see screen shot, any help...
-
Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
-
UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! ...
-
...ira Service Management widget directly into your public Confluence help center, you allow them to: 🔹Submit support requests instantly 🔹Get help in context—right where the issue arises 🔹I...
-
Hi, We would like to have the Portal search pull up any available article when searching by key words. (this is already working) However, we would like to have a different type of article show when...
Copied to clipboard