Hi, I would truly appreciate some help with the following: I am using Jira DataCenter. I have no possibility of buying any apps or plugins, etc (please dont suggest on the answers, no chance) I have certain metrics / KPIS i need to keep track: Customer Inquiry Date (Max 2 days to reply) VS Our Reply Date Quote Requested…
I want to be able to report on the number of times a knowledge article is associated with resolving a support ticket/request, how many new Articles are created from a Support Ticket, and how many Support tickets are missing a Knowledge Article. Is this possible?
Hola, Para la creación de KPI con información relacionada a los pedidos de Jira Service Management estamos utilizando el conector de Power BI Connector for Jira, una vez que realizamos la conexión con los filtros y seleccion de tablas, no estamos localizando la que almacena la hora de creación de un ticket, pero si la de…
Hi All, I am looking for a KPI plugin for Jira Data Centre We want to be able to create and track KPIs using Jira data, but we also want to create individual KPIs based on roles that are not driven by Jira data. Are there any suggestions for a good plugin? Alternatively, any suggestions for a tool that can sync with Jira?…
Hi everyone, There are three kinds of reports that I would like to be able to follow up on continuously in our development flow in JIRA. My question is if it is possible using some built-in or custom gadget? * Development Flow: How long (number of days) tickets in our Kanban board stay in each status per month: To do,…
How can I create reports or dashboards in Jira that show all our ticket queues and ticket count for the respective day per queue (It should also be possible to go into the past, e.g. for the last 7 days)? Right now I can create an Dashoard for the current count per queue and Reports for Created and Resolved Tickets, but…
Hello Community, I need to calculate the "Time in Status" without installing the plugin, please. I tried the "Average time in status" gadget and put the "Time in status" custom field on issues screen. I have this text linked to the project board "This chart shows the average time spent in a status for all resolved issues…
Ok I see a few different places Jira offers 'Time in Status' and also JQL things about 'updatedBy' to see who last changed it. My head is swimming with query lingo and I'm not sure if I've confused myself to not see the forest through the trees or if this truly is as complicated as I think it is right now. Our current…
I've been looking through the old Q&A.....do I need this module? https://marketplace.atlassian.com/apps/1221472/html-iframe-macro-for-confluence?hosting=cloud&tab=overview Anything else? Any tips/tricks/advice?
I recently wrote a post about the Future of Trello and wanted to share and discuss some of the thinking behind the direction we are evolving the product over the next year. Let's start with the hierarchy in Trello. Currently, it might look something like this: Teams > Boards > Cards At the top, we have Teams in Trello.…
It looks like you're new here. Sign in or register to get started.