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Community resources
Community resources
Community resources
- Community
- Tag: jira-service-management
Tag: "jira-service-management"
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Hi! I am having issues with creating new requests in JIRA ServiceDesk: The request is not created in the following cases: via email via API (automatically generated error re...
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We have a problem with the status DONE by default opening up to write an internal message. This action must always be written externally in our company and this regularly results in the customer not ...
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Hi, We are JSM Premium customer and we want to use the newly released Service Accounts feature. One of the actions we want to perform with this account is call the JSM Assets rest API. On the Asset...
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Hi All, Our organization receives multiple support tickets via Gmail, and we use the Atlassian Gmail plugin to automatically create tickets from those emails. Initially, we wanted to ensure that c...
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hi i am new to jira. i created a service management project with multiple agent. i ended the trial period but since i need 1 agent i removed the old wrong agent. now i am no more able ...
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Hello Team, We are working on an issue where the customer needs to add comments to a ticket through the API. However, since the customer is not an agent/admin, this is not straightforward. Using Pos...
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I want to delete all my services, including my organization, but I’m unable to delete the organization as the option is disabled. What can I do? No apps are linked, and I have already deactivated all...
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Hello, I'd like to share a useful (for me :D) feature in Atlassian Assets (part of Jira Service Management): Attribute Settings, with a special focus on Filter Objects. This is a little...
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Hello Can you help me set up a system that will allow me to synchronize my equipment in Intune with Jira Service Asset Management? Thanks
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Hey community, I have an automation that gets all my automations via REST. In the response from the REST API call the date is formatted like this: "created": 1727255448.771000000 My automation is ...
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Hello,I have succesfully completed the onboarding process at Invisible ,but I have not yet received confirmation about my job starter any active tasks in the system . Could you please let me know whe...
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I have Assist and Jira added as apps to my Teams and they seem to work fine. The only issue I have is how random it is when I can crate a Ticket from a Message. On Private chats ...
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We use Jira Service Management for IT Tickets. When a user emails to "Helpdesk", who is a user in Active Directory, ticket is generated in Jira. We have simple workflow to change the status of ...
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I currently have the ServiceNow Jira integration set up for Jira Issue creation and synchronization. The next phase is to pull the Release from Jira into ServiceNow's change management mo...
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In a portal, a user fulfill a form and need to know how to validate if a user Send or Save a form
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Dear Atlassian Support Team, We are a company based in Korea using Jira and Confluence. For the past few days, we have been unable to access Jira. Whenever we attempt to log in, we receive the fol...
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I would like to generate a Dashboard with the amount of ticket opened for 2025 by client. I know there is a way to do a graph but I would like to do a Dashboard instead. I have the amou...
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Dos novedades anuncio Atlassian en los últimos días que redefinen cómo hacemos automatización y desarrollo. Primero: se liberan los Service Accounts, que permiten automatizar workflows con control fi...
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I would like to know if it's possible to configure the system to automatically recalculate a ticket's SLA. Currently, when we change the priority (for example, from 'High' to 'Medium'), the initially...
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Hi, I have a bot a company and team managed Service Management projects and I want to hide some resolution codes, but my project is not showing up when I go to scriptrunner and behaviour &n...
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We have created several organizations in JSM and assigned all employees to their respective organizations. Is there a way to restrict a specific employee’s access in the portal? So far, all employee...
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Hello Community, In my project, I would like to see the following hierarchy in the Timeline view: Feature , Epic , Story , Task My goal is to have a Task directly linked to a Story (not only as a ...
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Dear all, I would exclude some user groups to raise a request. I have the possibility to restrict a request type and include users, groups, customer accounts and customer organizations (as desc...
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We often receive requests that have been forwarded from another department. If the original sender of the request is not already in the customers list, we have to go over to the Customers screen, add...
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Hello, I would like to know if it is possible for customers to see the participants in the request who are present when they receive an email (following a comment). Thank you in advance for your ...
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