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- Community
- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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I have set up so that all our external customers are grouped into their organization by email address. We've also set up all the entitlements with the correct product they've purchased from us. What...
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We are encountering the following issue with one of our Jira Service Management (JSM) instances: { "errorMessages": [ "The requested API has been removed. Please migrate to the /rest/...
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I'm working on Approval step in status Waiting for Approval when one of the Approver declines it will transition to status For Revision. My problem is if it goes back to the Waiti...
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We would like to import GCP assets to JSM Assets (Premium edition). How can we do that?
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Hello Atlassian Community! We're pleased to announce that activities from Assets in Jira Service Management are now included in the Atlassian Administration audit logs. This means you can now centr...
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Our company is currently using Opsgenie. Most users use the Opsgenie mobile application to get their notifications (alerts, escalations). Some of our users prefer this more effective (mobile applicat...
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How can I create an automation that round every hour I set? ex. only run 9am,10am,11am,12am, and 1pm?
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the {{lookupIssues.size}} did not work to check if the requestor send his/him first request ever. here, the example scenario, the requestor is sending a ticket for the first time, then the...
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Can I add multiple approver groups to a request type that relate to different stages of the workflow
I've set up a workflow for a recruitment request which requires an approval stage when the request is first submitted (Approvers - Recruitment). Once it's approved, it moves to a Role Open status whi...
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Hi all, we have a bunch of Change tickets going in as part of JSM. That is fine, but we want to surface this to our department (Planned start/end dates) so they can see what upcoming changes are comi...
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Hi team! I need help to build an automation with the following requirements: If a dropdown/picklist field (such as assignee) has anything else but a specific value, that work item must be ...
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I just need to know how to add and or remove a user from an approval group within Jira.
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HelIo all, i need for an onboarding process the hardware- and software catalog from assets, so the reporter can choose what the new employee needs.What is the solution to get the asset fields into th...
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l am an user of hrservice.mcgill and I cannot reset my password and get into service. So I receive this email from jira. Please help me to login or provide contact info for dealing with this issue vi...
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We are facing issues with MFA email delivery in our organization(dcsecosystem). Emails are being received, but with significant delays sometimes up to 30 minutes before they reach the inbox. When I ...
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I can no longer see an issue’s child work items directly on the issue page. I’ve confirmed that the parent issue does have child items (they appear in Search and in Advanced Roadmaps), but they don’t...
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Hello community, I’m trying to include the SLA duration in an Automation email template in Jira Service Management, but the smart value always renders empty. Here’s my current template: Dear custo...
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Hello. I have an automation rule to override an approval when the creator of the ticket is the same as the approver. I am using the condition of "contains" because at times there is more than one per...
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Just looking for some official clarification on a Rovo beta that is out right now - https://community.atlassian.com/forums/Rovo-articles/Join-the-beta-Rovo-agents-are-getting-powerful-new-se...
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I have 3 objects in the same object schema, Supplier, Services and Contracts Supplier has list of all suppliers, and attributes are, Supplier name (text) Status (dropdown) ...
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Hi Everyone, Needs some help. Before the migration of the new admin center in Atlassian, we invited guests and then migrated their email addresses and linked it to confluence and JSM to a ce...
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I would like to add customer detail fields to my customer overview. Currently i can only identify a customer by their email, but not by other data entered as detail fields.
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Hi Community, I’ve created a bot in Rovo and would now like to link it with the Virtual Agent on support portal. However, I’m unable to find a way to do this. Could someone please guide me on how t...
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Hello everyone, Is it possible for a customer to filter by component in the service portal? If so, how do you set this up? What do the fields that can be filtered by depend on? Best regards Benny
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How can I create an automation to check if the user is first time to send an request, then edit custom issue field?
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