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Community resources
Community resources
- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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Hello. I went to make updates and noticed the Premium wording. Does this mean I cannot make any updates until I get premium? Thank you.
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Get the complete playbook for connecting HubSpot and Jira. Our 5-step guide shows how to unify your Sales, Service, Product, Dev, and Marketing teams. In today's business landscape, two pl...
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Team, I am planning to migrate assets from my cloud site to sandbox, but unfortunately schema is not getting imported, I have to create object and then attributes of specific type then I am able to i...
- Jira Service Management
- Question
- jira-service-desk
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A few Jira Agents have complained that all of their email notifications are delayed and arriving all at once. Did something change recently?
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Measuring individual performance in agile teams is a sensitive but important topic. Agile principles emphasize collaboration over competition, but understanding how each team member contributes is st...
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In the world of IT Service Management (ITSM), customer support and agile project delivery, maintaining strong service performance is not just very important, but it is also expected. That’s where Ser...
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Dear Colleagues, Companies, and Recruiters, I am an Expert Certified Atlassian Professional with over 10 years of cross-industry experience in banking, finance, IT, and engineering, specializing i...
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For me, a well-structured request type means not only the right selection of fields to gather the necessary information, but also: ease of use for the customer when filling it out ease da...
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Dear team, The user can successfully open a case, but when they try to list the cases they've opened, only the icons in the image appear and they can't access the case title or content. Coul...
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I have a list of users, grouped by organization on a JSM project. These users are active and have certain requests active. Only some of these users are visible on the "People and Access" page. Why? ...
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Hi community ! I have a challenge which consists of sending the approver the message to accept or decline via direct chat in Slack From what I've seen in other forums, the...
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Previously, in Jira, we used to be able to create new issue reporters (clients) by associating them with an email address. After this Jira update, I no longer see the option to create an organizatio...
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Hi, I need to calculate and display a score in a Jira Form based on multiple custom field values also completed in the form. All form fields are linked to Jira custom fields. I am using automation wi...
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We use a data picker field in our portal, it used to look like this: But now it look like this: How can I fix it? When entering it from Jira it looks the same way as it alway...
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Hi Im following the instructions below to create a software ticket based on another instance service desk ticket transition; however , when I run the tests , the result is always "No work item...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
- jira-software
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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Hi, I want to auto update the asset objects with the user group details automatically. I see automation is not supporting this yet, is there a workaround I can achieve, We have have...
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Hi All, I am raising a Incident in Statuspage using the Operations Alert feature of Jira. When I get an Alert, I change the Priority to 2 which makes it as an Incident in Statuspage, then I a...
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Hello everyone. We have the case that our customers can choose on the Jira service portal which application they are having problems with. We now want to implement that depending on which ap...
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Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get notification...
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Ever since the visual update, sub-tasks got a little love when it came to showing specific columns and widths on the parent task, but now there are scrollbars all. the. time. Despite adjusting column...
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I would like to modernize the log in page where our customers log in to lodge an issue or find a knowledgebase article. I would like to have a tile called knowledge Base Articles and another one cal...
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Hello Everyone. Recently my Service Desk starting receiving a lot of questions about a system that my team don't own in our business unit. Researching why we are receiving this questions, I found t...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
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TL;DR: We rolled out a partial automation of the QA process for a 30-agent service desk team using only built-in Jira Service Management tools: Rovo, Jira Automation, and Confluence. In just 30...
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