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Community resources
Community resources
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- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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Sorry, this might be a bit convoluted, bear with me. We are attempting to migrate from ZenDesk to Jira Service Management for multiple support channels including those facing internal and external...
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Problem Statement: I have two Jira boards: Main Board Sub Board The workflow for both boards is the same: To Do → In Progress → Done Process: A ticket is created on the Main Board. The t...
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Hello! There is a need to create a form for entering tasks with multi-level selection from a list. The list has 3-4 levels. I will be grateful if you can tell me how to organize the updating...
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I'd like to refer to the following topics; https://jira.atlassian.com/browse/JSDCLOUD-10908 & https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Hi, I have configured an auto-acknowledgement email in the event when tickets are created in JIRA cloud. However, external users are not receiving these emails.
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I have Microsoft 365 Outlook and Jira Cloud Add-in but unable to view Jira Cloud issue from Microsoft outlook. Getting error message "Something went wrong. You can reload the add-in or contact suppor...
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For years, customers have been requesting a feature to have the option to remove “Activity” logs. As a professional who shares boards with clients, I agree with the many others who have commented on ...
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Hello community friends We’re excited to announce a new Atlassian University lesson collection for experienced Jira Service Management Data Center product users and administrat...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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In cascading option if selecting India then Pune, Mumbai ,Deharadun this configuration can be done. However , selection is limited at a time . If I want to select India with Pune and ...
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I have JSM Incident issues that are cloned and the clone moved to another JS project. I am trying to create an automation that is scheduled for 2-3 times a day to run through all open JSM Incident is...
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Can't seem to figure out the best way to go about this. If the creator of a ticket is also the approver, we want to auto approve the ticket.
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Hi, I would like to disable the Log Work option based on criteria I set. My use-case is that I want JIRA to look at a particular field & if the value in that field does not match a...
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👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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Hi All!!! We have this scenario, that we are intended to achieve. There is a Service Management project where the cusotmer adds a comment with confidential information, that only a certain group of...
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When create new dashboard and add gadget "Test Runs Summary", find target test executions by "Saved Filter", input valid filter but it will not be available in search result list. How can I user my ...
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An automation that automatically assigns a certain user to a task when a specific status is chosen keeps running. However, the rule doesn't exist anywhere. Not on the project automations or the ...
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Hello everyone, Here is Qiang from Auckland, New Zealand. I started working with JSM from Sep 2024 and like it more and more as its strong extensibility and features. Joining the community to learn ...
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Hello Everyone. I am trying to give a default view to everyone who accesses the assets for example: We have a column called Asset Model, how do I make this column to be displaye...
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Hello, we have a Jira Service Desk created and I want that the customers can see in a confluence page a summary of the issues created, using a Jira chart two dimensional. But they can see it, in the ...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hi!! In my Atlassian instance, I have two open Jira Service Management portals, where users automatically log in with their corporate email if they belong to an authorized domain. 1...
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I'm trying to pull the data from the newest Jira cloud API (v3) and they produce a json that looks like this: { issues: [ 1, 2, 3 ], nextPageToken : "string" } ...
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If I add checklist items to a card in Trello and I add an expiration date and an owner, I expect to be notified when the item expires. But I don't receive any notifica...
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