Community resources
Community resources
Community resources
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- Tag: incident-management
Tag: "incident-management"
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Atlassian Community! 👋 We are excited to announce the launch of our brand-new application, AWS Importer for JSM Assets, now available on the Atlassian Marketplace! 🎉 &nb...
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Hi Atlassian Community, I’m currently facing an issue with the Mail Handler in Jira Service Management (JSM) and need some guidance. We have an email address integrated with JSM that receives two ty...
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How do I get Incident stakeholder emails to display the impacted service name rather than the service key? it is not easily interpreted by users.
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Hi all! We’re rolling out nested if-else conditions, a new delay action, plus new ways to fine-tune the way you bring 3rd-party tools into your rules. This includes: Nested if-else conditions: ...
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Hello Atlassian Community! End users demand increasing levels of service quality. For most service providers this means that processes around service, incident or change management must be s...
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The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disr...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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Hello everyone, I have a JSM project with ~10 organizaztions as customers; when it was set up the company decided to go with a single portal for all customers and then added 24x7 support for a few o...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered ...
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Overview I work for a warehouse automation company, and we install hardware and software at many dozens of customer sites around the world. Each one of our customer sites runs on a completely ...
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In my organization, we currently use a tool to manage all the incidents reported by our customers. These incidents come from various sources, including our SIEM (Splunk) and EDRs (McAfee Endpoint Sec...
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We’re excited to announce that AI related resources, AI channel summary in Slack and AI incident timeline for Slack are now all generally available! AI related resources (previously refe...
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Read 4 must-have actions that you should take to be prepared for anything and smooth out customer support. *All actions are possible with Feature Bundle or Issue Merger. 1. Control visibility and...
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Hello all, I am wondering if there is a similar to Services functionality on Cloud version in Data Center? Or do I need to do reverse engineering and setup asset schema(s), create custom fi...
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We use Jira for incident management and incident response and in the process of designing response procedures the question came up - if our AD is down and we can't authenticate into Jira as a re...
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Hi all! We’re hosting a live AMA on August 27th all about automation in Jira Service Management, and we would love to see if you have any questions you want us to answer. We’ll be answering questio...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
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UPDATE: It’s a wrap for our AMA on automation in Jira Service Management! Thank you again for joining us to hear about the latest in automation, and for sharing your questions and feedback. If you ha...
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🚨 Calling All Incident Management Experts! 🚨 Are you deeply involved in your organization's Incident Management process, whether as a hands-on responder or a key stakeholder? Your unique insights ...
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5 sentences that everybody should hear: ⚠️ Incident ALWAYS happens. ❌ Bad reviews and support tickets travel fast. 💸 Incidents generate costs - lack of service availability costs money ✅ You...
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Hello, Since JSM is being tightly integrated with Ops Genie, there are two different groups of people who can be notified of the incidents/alerts Alerts entity is utilising only the R...
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Hey Community 👋 In the rapidly evolving world of software development, integrating development and IT operations teams has become crucial for delivering high-quality products efficiently. Atlass...
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We’re excited to share that the new issue & alert remediation capabilities we shared earlier this month are now GA for all eligible customers. This includes: 🆕 Action - Delay: One of our mos...
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