Community resources
Community resources
Community resources
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- Tag: freshdesk
Tag: "freshdesk"
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Hello, I am looking to move my company helpdesk to Jira but we have 4 years of tickets and helpdesk articles in our current system. Is there are way I can import everything from Freshdesk i...
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We have already a working JIRA Freshdesk integration. But JIRA tickets created from Freshdesk are missing the reporter, creator or initiator field even though drilling down in the Freshdesk i...
- Assist
- Question
- automation
- cloud
- database
- freshdesk
- halp
- +1 more tag...
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Does anyone have experience with JIRA and Freshdesk integration? I have integrated JIRA and Freshdesk so, any updates to tickets on either system will also update the other system. However, when I...
610 views 6 0 Deleted user November 15, 2022- Jira
- Question
- cloud
- freshdesk
- jira-software
- jira-software-cloud
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Dear All, Has anyone in the community ever done a comparative analysis of JSM with Freshdesk ? If yes would you be able to share some pointers. Context - One of our customers is using Freshdesk...
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We've a question regarding Jira x Freshdesk integration. After having installed the integration, we noticed that the tag with the Jira issue ID is added to the Freshdesk tickets, i.e. "DS-530" is t...
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Hi, I have integrated JIRA and Freshdesk. I want to programmatically create an issue and link it with a ticket in Freshdesk. How can I achieve this? When I added the JIRA app in Freshdesk, I n...
- Jira
- Question
- cloud
- freshdesk
- jira
- jira-software
- jira-software-cloud
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HI, We have the jira app 'freshdesk support', and the freshdesk app 'jira plus', which enables us to create issues in frsdhesk and automatically create from there a jira issue. it looks l...
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Hi, We have problem with Freshdesk Sync. When we use "Table Transformer" in documents it doesn't appear in Freshdesk. Are there any plans to fix this?
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Greetings migration experts! TLDR - how can I import comments from fresh desk into the appropriate JSM tickets while maintaining Author date and public/private properties? Details... I have b...
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Is there a way I can search for/filter issues that are linked to Freshdesk tickets?
- Jira
- Question
- cloud
- freshdesk
- jira-software
- jira-software-cloud
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We are using the Freshdesk for Jira integration and the push from Freshdesk to Jira is working fine. But we are unable to figure out how to view the "parent" Freshdesk ticket or URL when v...
- Jira
- Question
- cloud
- freshdesk
- jira-software
- jira-software-cloud
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Hello, I am using both Jira & Freshdesk and I am having this issue: When I have a ticket in Freshdesk and I want this ticket to be created in Jira via the Freshdesk page and the ticket i...
- Jira
- Question
- cloud
- freshdesk
- jira
- jira-cloud
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When creating a ticket in Freshdesk, the resulting ticket in JIRA does not automatically populate the Freshdesk tickets URL. Is it possible for us to have the URL added automatically when the t...
- Jira
- Question
- app
- cloud
- freshdesk
- integration
- jira-software
- +1 more tag...
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Hi, I've been having trouble with the integration between Jira and Freshdesk recently. The integration works, but with one problem. Any comments made in Jira do not pull across into the Freshdesk...
- Jira
- Question
- cloud
- freshdesk
- jira-software
- jira-software-cloud
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Currently, we are using FreshDesk to host our product documents from Confluence. We are using a third-party plugin to sync our documents from Confluence to FreshDesk. But we are facing the f...
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...here is integration into freshdesk for incident logging and response that needs to go via an incident board onto the MS Teams board. How would i architect this integration and what tools to use?
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Does anyone have a basic guide of how to Integrate freshdesk service desk with Jira? really struggling to get it to work. Am using Jira for all software development projects and want to use t...
- Jira
- Question
- cloud
- freshdesk
- jira
- jira-cloud
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Hi, I was searching for a way to sync Freshdesk Solutions articles into Confluence. I've found Confluence to Freshdesk app (https://marketplace.atlassian.com/apps/1218400/confluence-to-freshdesk...
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Hi All We have an integration between freshdesk(cloud instance) and jira(on-premise) via jira plus app in freshdesk. We setup a webhook and seems working but if we create a ticket in freshdesk, c...
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Hi there, Our Freshdesk integration with Jira cloud was working fine up to not too long ago. Then it stopped and we got a notification in freshdesk "Please update your Jira app authentication. A r...
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How to present Freshdesk ticket url (which is linked to a Jira ticket) on Jira ticket? I found that is is possible however I can not do that: "Freshdesk tickets that are linked to a Jira ticket c...
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Hi There, We are using Jira Software 7.12 self hosted on our internal server. And our FreshDesk is linking with Jira, that means we can create a Jira Ticket from FreshDesk s...
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