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- Tag: extension-for-jira-service-desk
Tag: "extension-for-jira-service-desk"
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Hey all, Is there any way of restricting a submitted ProForma form to only be visible within the issue to a specific team/agents within a Jira project? For context, the form we'll need to develop w...
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Im trying to do solution where im trying to add 3 subfields value and feed into another subfield in Jira Bundled fields using scriptrunner at behaviors. As the use-case is as soon as user fill the f...
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I installed "Extension for Jira Service Desk" to create better request forms but when I go in the parameters of the project to do it, it doesn't appear. I checked everything and it is correctly inst...
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Dear all I have a question and wanted to hear if any has a good idea or two for a solution. I have a Insight Custom Field which I want to use as trigger in Dynamic Forms. According to Deviniti Insi...
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Hi, All plugin can be enabled or disabled but We have some problems with Jira Service Desk plugin in jira 8.5.1 We've download Jira Service Desk plugin but it cannot be enabled. In logs we get th...
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Hi community, we got the "Extension for JIRA Service Desk" from Deviniti and created a "Bundled Field for Jira Service Desk". The field got some user defined sub-fields like it has to and those are ...
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This is the second part of the article about Jira Service Desk permissions. Read the first part to learn about project roles, user groups, global and project permissions. Issue security schemes Ano...
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Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human error. And such error m...
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For a customer of ours, the Insight (Riada) and Extensions for Jira Service Desk add-ons are used. Now we want to show a custom field of type "Insight Object / s" on a request type, while limiting th...
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Hi, I currently have 4.2.12 Server version for Extension for Jira Service Desk. I am planning on upgrading to their newest version, 6.6.0-J7. Will I lose any of my configuration...
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We use JIRA Service Desk 3.0.11, JIRA Core 7.0.4 and JIRA Software 7.0.4 application software with the Add-on of 'Extension for JIRA Service Desk' version 3.2.7.. We have a form with menu...
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In the latest Winter Executive Report where CCW Digital listed top priorities of organisations in 2018, the report shows that businesses should pay more attention to not only improving trai...
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Good day! We use JIRA 7.2.7 and service desk 3.2.7. If users simultaneously trying to load issue pages on customer portal, then only one (last one) will be loaded. For example, user_1 trying to lo...
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We all use Atlassian products for different reasons - their flexibility, functionalities or availability. Whatever the reason, we should trust them to get our day-to-day work done. However,...
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Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the most wanted features impro...
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As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve the customer experience...
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I know for a fact that this is possible via Extension for Jira Service Desk plugin. But if i am using groups to distinct CRTs is there any way how to hide the whole group at once? Even with the group...
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In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support - the Help Center. As we've learned from there, Jira Service Desk...
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The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms that modern co...
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Will the Extension for Jira Service Desk app be available for Jira Cloud in the near future?
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When it comes to raising a service desk request, time and details count. However, users value the simplicity of the request forms, which they don’t always get. Especially when i...
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Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability, and appearance of the solution to help teams around the globe prov...
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MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign capital o...
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From March 14th 2018 onwards, InTENSO provides its services and products under a new name: Deviniti. Why did we change our name? Our organization needed a brand name that was consistent with our vi...
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Having a way to sync groups of users to specific Service Desk Organizations would be a lifesaver. Any help or advice?
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