Community resources
Community resources
Community resources
- Community
- Tag: customer
Tag: "customer"
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We've recently turned on the Customer & Org Profiles feature in an older JSM project. We've created some custom fields on our customer records, and have enabled the ability to view the fields i...
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My Jira Service Management instance is behind a firewall. For security reasons, I don't want to expose the customer portal. Thus, customers can't access the portal. I only want them to communicate b...
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When I create a ticket, I receive an email notification via customer notification, but it does not show attachments, although they are there, how can I fix this? What should I add?
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Dear All, I was checking 2FA for portal only customers and found some interesting facts and want to know exact answer thats correct 1- 2FA feature can only be used for managed account and cant be u...
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Hi everyone, I’m Robert - creator of Sales CRM for Jira. If you’re not too familiar with my app: last year, I built an automation-powered CRM that leverages Jira and JSM data to compete with “...
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How do people manage their customers and the sites they’re affiliated with? For instance, I manage a team that services seven different locations globally. I’d like to know that Sally is from Site A...
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...ituation is that both partners and outsourcers are JSM customers, and they each see only their own requests (from the same domain). Bottom line, is it possible to configure the relationships so that, in a...
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I'm developing a Forge app to list all the remote links on the customer portal request UI. I think I managed to give the app the correct scope and unlicensed access permissions, correct me if I'm w...
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Hello Atlassian Community! I am experiencing an issue with incoming emails from our customers. Specifically: Some emails are added as internal comments, even though our permission scheme does n...
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Hello Atlassian Community! I’m experiencing an issue with mail notifications sent to customers. The only notification our customers receive is when they create a new ticket by sending an email....
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Hello Atlassian Community! I have a problem with incoming mails from customers. When they send an email on our helpdesk e-mail address, the issue is not created. In logs there is information: "Y...
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...ry Tick today and transform the way you communicate with your customers! For more information on how Tick can enhance your JSM experience, visit the our blog post. Bringing Transparency to J...
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Hi everyone, I hope you're all doing well. I'm having an issue with the fields that appear in an issue on the customer portal. I have this configuration in my Jira Service Management (photo 1), and p...
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We are setting up our change management board with customers to have product access. Under the customer group, I have added the jira service management product but they cant seems to access the S...
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...tep by integrating Custom JQL. Our vision has always been that work starts with the customer, which is why we see customer data as the foundation for workflows in Jira. With Custom JQL, we’re not just l...
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Commnunity Atassian buen día. Su ayuda si es posible crear un usuario cliente de una organización que pueda visualizar todos los ticket, adjunto imagen. Pero que NO pueda generar ticket's. S...
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I have doubt that the "Resend Invitation" (regarding a customer inside of an organization) is working. Let me tell you my scenario. A customer had said t...
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...ow can I change the reporter to be the customer instead of our site admin? I have looked at this request (https://community.atlassian.com/t5/Jira-Service-Management/Auto-add-customers-to-Jira-S...
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Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers e...
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Hi, how should I set the user - customer, so that he can create and edit tasks in the project, but he will see and be able to edit only those he created, not other tasks. I created the project r...
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...o this screen? Can I make this comment screen mandatory if 3 stars are given? Is it possible with Automation? When the task is solved, a solved e-mail is sent to the customer. Then, a s...
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Hi guys, We have tried to connect our Azure AD (Entra ID) for the connection of the portal only customers in Jira Service Management. We have followed the following instructions for the setup:&n...
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Hello, is there any good way on how to handle a mail loop between our Jira Service Management and a customer service desk application? It seems like we respond with an automated "issue c...
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This is not a technical issue, rather a literary one. What is the correct terminology for instructing someone to submit a ticket (no points for saying Submit lol). We have a mixture of Lo...
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Hi, I read an article at https://confluence.atlassian.com/jirakb/how-to-allocate-the-jira-service-management-customer-role-in-bulk-1271693459.html which mentioned that the free version of the app s...
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