Tag: "csat"

...n the customers ticket. Does anyone know of an application that would allow me to collect both CSAT and NPS, as well as automating the surveying being sent out on closure? 

• Jira Service Management
• Question
• automation
• csat
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• +4 more tags...

...atalia relies on feedback sources like: Customer Suggestions: Direct input from end users. Support Teams: Patterns in recurring issues. CSAT Surveys: Quick customer satisfaction surveys i...

• Jira Product Discovery
• Article
• advent
• cloud
• csat
• feedback
• jira
• +3 more tags...

...erformances   You will benefit from exclusive features: 🎨 Customizable surveys (CSAT, NPS) 🎨 Daily analytics 🎨 Objectives setting on specific metrics 🎨 A global experience score A...

• App Central
• Article
• csat
• customer-satisfaction
• itsm
• jira-service-management
• nps
• +1 more tag...

...ira Service Management workflows. This allows for real-time feedback from users immediately after interacting with the service. Natively JSM offers a simple CSAT survey, you can consider going further w...

• Jira Service Management
• Article
• cloud
• csat
• itsm
• jira-service-management
• jira-service-management-cloud
• +3 more tags...

Hi there, I manage a help queue on an internal application with relatively engaged and friendly users. Nonetheless our CSAT submission rate is only 10%. I reviewed the CSAT email the users r...

• Jira Service Management
• Question
• csat
• data-center
• jira-service-management
• jira-service-management-data-center

Good day to all!  I would like to know if there is any way to block the satisfaction survey from being answered IF the reporter does not do it after a certain period of time. E.g.:  ...

• Jira Service Management
• Question
• cloud
• csat
• customer-satisfaction
• jira-service-management
• jira-service-management-cloud

Currently, Jira supports CSATs natively. It works fine, and is well integrated. With the increased importance of XLAs (eXperience Level Agreements), it would be very beneficial to add two more m...

• Jira Service Management
• Question
• csat
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• nps

Our customers are our clients and so we primarily interact with the same people from each client.  We do not want to send out a survey every time a ticket is resolved but we would like to send o...

• Jira Service Management
• Question
• cloud
• csat
• jira-service-management
• jira-service-management-cloud
• survey

...ser1 can see JSM ticket has an update in "CSAT" section which shows the survey choices, user2 cannot see any changes to "CSAT" section. Still no email was sent to user1's email.

• Apps & Integrations
• Question
• atlassian-marketplace
• cloud
• csat
• new-to-jsm

Hi, I have a problem because I would like satisfaction comment to appear in a new custom field "Satisfaction comment" through automation.   I have created a new custom field "Satisf...

• Jira Service Management
• Question
• automation
• cloud
• comment
• csat
• custom-field
• +2 more tags...

Hello! I would like to send messages to users over slack when a ticket the have reported has been closed. Ideally, the message would include a link to a CSAT survey for the ticket. All the d...

• Jira
• Question
• csat
• feedback
• jira-software
• jira-software-server
• server