Unable to receive Verification email.

[EKhuen Chris Tan]

Hi Admin/Support team, 

Hope someone can help.  I have been trying to login to my Trello account for the past 5 days. I have clicked numerous time to resend Verification email but I still don’t receive any email , hence I can not access my Trello account for almost 1 week  

I have followed the support page guide to whitelist the domain name and a number of email addresses. And yet , I still unable to see any verification email. 

Van the admin/support team to help to unblock my email address? Or check what’s going km with my account? Thank you 🙏 

[Bo Wang]

Maybe Junk Email folder? 

[Nikola Perisic]

Welcome to the community @EKhuen Chris Tan 

I've deleted some of your personal information since this is a public community. You should open a support ticket for Atlassian to reactivate your account here

[EKhuen Chris Tan]

Thanks Nikola.

I have come to no choice then I posted my request here. To open a support ticket, it prompted me to login first. And then same thing again, I can not login , I  didn’t receive verification email. 

[EKhuen Chris Tan]

There is no way to open a new ticket. I tried every options, it led me to “ask community”. Can anyone advise ? Thanks   

[Nikola Perisic]

Hi @EKhuen Chris Tan are you using free version of Trello?

If yes, then I would suggest that you create a new instance with Trello premium as a trial, open the support ticket for that instance and reference to your old explaining that you cannot open the support ticket with free license (which is true)