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Bug with photo attachments

BM Timekeeper Westminster
BM Timekeeper Westminster
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January 25, 2025

Problem with photo and video attachments. When you press the attachment button in the Trello (ios) application, the window does not open, can you fix this bug or give advice on how to fix it 

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Augusto Lisboa
Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 27, 2025

Hi, Team

It seems you are running into a known issue regarding photo library attachments in iPad. We are currently tracking the issue in the bug report here: TRELLO-915.

Can you please let me know if you're facing the same behavior? If so the workaround for now is to please use a browser to access Trello and attach documents. Alternatively, you can upload attachments from other devices, such as mobile phones or desktops.

If you confirm, I'll add this thread to this bug as an internal comment for our engineering team to see and reference if needed as well as align priority. I would also encourage you to visit that bug, log in with your Atlassian account, and click Start watching this issue on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email. 

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BM Timekeeper Westminster
BM Timekeeper Westminster
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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January 27, 2025

Yes I think it’s bug Trello-915

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Augusto Lisboa
Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 28, 2025

OK, I've added your case to the report! Thanks for confirming it.

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Augusto Lisboa
Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2025

@BM Timekeeper Westminster Hi! Can you please check if you have updates on the Trello App?

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Trello
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