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configure user provisioning for two atlassian orgs with one Active Directory (one domaine)

Islam Ziane

Hi all, my company-A has been baught by another company-B that also have jira, where User Provisinong is already configured in it (that automaticaly Provisionned ALL their users first.last@company-B.com & the domain company-B.com is claimed) ..

Now, the new company-B is asking to confingure User Provisioning for company-A with the same Active Directory & same domaine (company-B.com) .. i am not sure, i think that this is not possible, while we can't claim the same domain in two diffrent Atlassian Orgs.

Am i wrong ? can we configure user provisioning in this case ? (Without disconnect it from company-B)

Accepted answers

All comments

Nic Brough -Adaptavist-

Hi Islam,

Claiming a domain does not lock it to any particular Atlassian Cloud instance nor organisation. You will be able to add your second claimed domain to Atlassian Access and have it provide user accounts to any or all of your Cloud sites.

Islam Ziane

But in my case, i don't want to claim a domain only .. i want to add user privisioning that is already set for another atlassian cloud instance. will this work ? if yes, how ? is it logic that two instances can configure the user privisining with the same Active Directory (sames users, sames domain) ?
Levio.ca domaine claimed_2024-05-15T16_55_58.782Z.png

also for domains, sins last week i wasn't able to add a domain that is added to the other instance, i was getting this message (in the picture), but now itis baypassed, i can add it .. i've made a test but the new org didn't recognise the old users for the new added domain. why and how, i don't know .. but i had an error message that says you can't claim users that are already claimed for another instance. Before, it was showing thiserror before the add of the domain, now it's after i added and try to see if i can claim old account .. i suppose that nothing changed about claiming domains and be able to manage users.
But i am confused.

Nic Brough -Adaptavist-

Again, claiming a domain has no link to any one Atlassian Cloud site. Claiming a domain just means that you get administrative access over any Atlassian account that has an email address that belongs to the domain. For example, anyone who is using an email of <something>@adaptavist.com has an Atlassian account that belongs to, and administrated by, Adaptavist.

The error message you are getting is not talking about instances of Atlassian Cloud systems, it is talking about instances of domains. It is telling you that you can't claim a domain that has already been claimed.

If you want to claim an already claimed domain, then you need to talk to the organisation that has claimed it already. They will need to either relinquish their ownership (unclaim it) so that you can reclaim it, or, more likely, add you as an admin.

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