change Trello email adress to a private adress

[Eric Roetenberg]

A Trello user who logs in with a claimed email address via SSO can no longer change their email address in Trello. It is then said that this is controlled by the claimed company. As an Atlassian administrator , how can I change the email address for Trello to a user 's private email address ?

[Dave Meyer · Accepted solution]

Hi @Eric Roetenberg ,

Check out the instructions here: https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/

This assumes that you are an administrator of the organization that claimed the email domain of the user.

[Eric Roetenberg]

thanks for your response, but this concerns email addresses of virified domains. and I don't want that.
Trello is not an accepted application within our organization but now it takes an Atlassian license. so this must be a private email address

[Dave Meyer]

Ah, right. You can point the user to this tool to transfer their personal content to a new account under their personal email address: https://help.trello.com/article/1104-how-to-transfer-boards-to-a-new-account

And then deactivate the user's account with the company address.