Hi Support,
We are currently using Cloud JSM Platinum Edition and are in the trial period, can we activate atlassian access?
If so, how do I activate it?
Hi @GuZhengJian
Atlassian Access is a separate product, which also comes with a 30 day trial.
There's a good help page for getting started with Access, check it out here: https://www.atlassian.com/software/access/guide#organization-domain-claim
These are the 3 recommended first steps...
1. Confirm or verify your domain: Verifying your domain(s) proves you own it and allows you to take control of your accounts. Confirm or create your organization by going to admin.atlasssian.com.
2. Claim your accounts: Streamline your user management with managed accounts. Claiming accounts allows you to manage users more efficiently and apply security settings automatically and at scale.
3. Start your 30-day trial to setup Atlassian Access features.
You can also find more on the support site, see: https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/
And this page has information about the product itself: https://www.atlassian.com/software/access
Ste
I would like to know what happens after clicking on the claim accounts steps and if it can be explained
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Hi @GuZhengJian
It's explained in the help pages - I'd check out this specific help page for what claiming accounts does:
Verifying a domain gives you two benefits:
More control over the Atlassian accounts on your company’s domain – those accounts become managed accounts, which means you can edit, delete, or deactivate their accounts.
The ability to apply security policies to your managed accounts – you may want to require log in with two-step verification or set up SAML single sign-on so that policies from your identity provider apply to all Atlassian accounts. You can do both by subscribing to Atlassian Access.
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You can see a definition for managed accounts on this page also.
Ste
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Not a problem :)
If this answer helped, could you accept it? That helps others who find this question in future know that it can help them too!
Ste
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I agreed with @Ste Wright excellent write-up in his response. You should review the following reference link on understanding Atlassian Access - https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/
In our envs, we use this product to use our own IDP/AD to control our users accounts and it works out well. It is a requirements for our end to enforce SSO policy on all enterprise applications.
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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