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Using Atlassian Access with external users

Ådne Brunborg

Hi,

We're looking to start using Atlassian Access to simplify user login (all the general SSO benefits). However, we also have some external users in out JIRA - that is, users not part of our organisation, without a user profile in our Azure AD. (Consultants, vendors, that sort of thing.)

The short question is - will this be a problem? If/when we set up Atlassian Access, will these users still be able to log into JIRA?

Accepted answers

tim van der maas

Hi ,

We use SSO and user provisioning by the access tool. You can still invite users from an external domain to join. They can just login with a not AD account. I dont think they can have a @domainname adres because there will be a redirect to your service provider.

Hope this helps!

All comments

tim van der maas

Hi ,

Hope this helps!

Ådne Brunborg

Thanks!

Sekhar Chandra_xjd9n5

Hi @tim van der maas

What if the external user want to connect from a different network that is not the jira server hosting network and the user doesn't have vpn access too.

He is trying connect from his organisation's network.

Please help this.

Thanks,

Chandra.

Ådne Brunborg

Hi @Sekhar Chandra ,

As far as I understand, Atlassian Access is a cloud product, and only works across Atlassian cloud products. It sounds like you're using an on-prem server installation?

In order to log on to any server installation, a user needs to be able to access the network hosting the server. This is true also for Jira.

So, you need to provide access, either VPN or physical. Or migrate to a cloud solution, either with or without Atlassian Access.

br,
Ådne

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