Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Unable to reset user password

Saurabh Birla
Saurabh Birla July 31, 2019

One of my team members has forgotten his Jira password. He tried the forgot password link, but never received any email. I, as the Atlassian administrator also tried the send reset password link through user management, but again, he did not receive an email. He has checked his email's Junk/Spam folder as well.

Is there any other way to get his password reset?

Answer
Watch
Like Be the first to like this
544 views

1 answer

0 votes
Shawn Masters
Shawn Masters
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
July 31, 2019

Cloud or On Prem? Are you using an Identity Providers for Single Sign On? 

View More Comments
Saurabh Birla
Saurabh Birla July 31, 2019

Cloud. There is no SSO. Just the Atlassian user account.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Atlassian logo
Atlassian Guard
TAGS
AUG Leaders

Atlassian Community Events

    See all events