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Recover the administration of the organization

Mauricio Pintado
Mauricio Pintado
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October 12, 2022

We have a serious problem. We started a Free Cloud account to test Jira and the admin of the initial organization left the company on bad terms. We have no way to recover the organization, since your email is with the @Gmail domain. It is very important for us to be able to regain control and this person does not collaborate with us. We need help!

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 12, 2022

Hi @Mauricio Pintado 

Sorry to hear about this problem.  I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-809578

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Hana Kučerová
Hana Kučerová
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October 12, 2022

Hi @Mauricio Pintado ,

welcome to the Atlassian Community!

I’ve marked this question for Atlassian team to check this, but I really don’t know whether they will be able to help you as it will be difficult to prove you are an owner.

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Mauricio Pintado
Mauricio Pintado
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October 12, 2022

OK Hana, thank you very much. I await the communication. I think it is possible to be able to demonstrate the ownership of the organization, since all the assigned users are with the @zafrales domain of our company. Even the person listed as an administrator of the organization, also has a corporate email apart from Gmail.
Thanks for everything.

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