I can only access Confluence using Incognito Mode why is this, it previously worked

[matthew.knight]

This account has been deactivated. Please contact your organization admin

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

There are two errors in your question, but no description of how you are getting either of them, so we can't be sure what you are actually asking about.  Could you give us "steps to reproduce" and tell us which error you are getting?

More importantly though, have you tried asking your organisation admins?  The first error you quote is a matter for them, the second is probably with Access, which is something they probably own.