My company has recently enabled Atlassian Access for enhanced security and centralized access management. It is verified with domain as ibexglobal.com
Doing this has converted all user accounts to managed accounts except a few ones. Those exception users have changed their email address in past to ibex.co domain to be compatible with the new domain our company is planning migration to in near future.
We need to enforce security policies on all users and these exceptional users are an obstacle. We need to have them on the same domain as others i.e. ibexglobal.com
Users with ibex.co email address cannot change their address and gets a message that their account is managed now. Only admin can make changes. On the other hand, even organizational admin cannot change the email address but can only delete the account to re-create those user accounts. Is there any other way around for migrating those users to ibexglobal.com domain?
Also one of those users is a site admin and nobody can delete her account too. If i go for deletion of other users to re-create their account, that user with site admin rights cannot be deleted.
Please suggest a solution.
