cant find cconfluence and jira under products
welcome to the Atlassian community!
There's an active incident on JIRA and Confluence Cloud (https://status.atlassian.com/). Probably your instances are impacted. As Site Admin you should have received a communication about that. Currently Atlassian restore 99% of customer impacted.
BTW, if you need assistence please raise a ticket here https://support.atlassian.com/contact/#/.
Hope this helps,
Fabio
I did not receive any notification
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