Hi @Weixing Xu - Eduardo here, I'm a Marketplace partner, just to share an app that may help you to achieve this goal (or complementary need of your company).
MindPro Sync, is a Marketplace app for JIRA, where you can integrate OKTA, Azure AD, or OneLogin with Jira and JSM and retrieve user attributes.
With this integration, you can:
- Connect JIRA and JSM with your favorite Identity Provider (OKTA, Azure, or OneLogin);
- Select and map user attributes to be displayed in Jira issues or JSM requests (and portal) (such as email, phone, manager name, department, company hierarchy, and more)
- Use user attributes information from read-only custom fields to create JQL queries, filters, dashboards or to connect with other apps;
- Choose to display data for the issue Reporter or Assignee;
- Show user reporting hierarchy in Issues and JSM requests to facilitate escalation and approvals;
- Automatically assign approvers based on user hierarchy.
I hope that helps, Eduardo Oliveira
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